Method and apparatus for network to recommend best mode for user communication
AssigneeCisco Technology, Inc.
InventorsAlpesh S. Patel, John Toebes
Life of this patent
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Abstract
The present disclosure generally provides techniques and apparatuses for producing, for an initiating end user, a recommended mode of communication corresponding to a targeted end user in a network environment, based on a plurality of network accessible or determinable inputs. For example, the identity of an initiating end user, the identity of a targeted end user, the current activity of the targeted end user, the communication preferences of the targeted end user, information from available databases, and other available or determinable data may be used by a contact liaison to produce a recommended mode of communication.
Claims17
A method comprising:
- monitoring network activities of a plurality of end users;
- determining one or more parameters indicating a state of a targeted end user based on the monitored network activities;
- selecting at least one recommended mode of communication, from a set of communication modes including at least one mode of communication that utilizes the network, based on the state of the targeted end user as indicated by the parameters;
- providing, to a requesting end user, the at least one recommended mode of communication for contacting the targeted end user;
- receiving, from the requesting end user, a message destined for the targeted end user via a first mode of communication;
- and
- proactively providing the at least one recommended mode of communication for contacting the targeted end user, if the first mode of communication does not match the at least one recommended mode of communication.
An apparatus comprising:
- means for monitoring network activities of a plurality of end users;
- means for determining one or more parameters indicating a state of a targeted end user based on the monitored network activities;
- means for selecting at least one recommended mode of communication, from a set of communication modes including at least one mode of communication that utilizes the network, based on the state of the targeted end user as indicated by the parameters;
- means for providing, to a requesting end user, the at least one recommended mode of communication for contacting the targeted end user;
- means for receiving, from the requesting end user, a message destined for the targeted end user via a first mode of communication;
- and
- wherein the means for providing, to a requesting end user, the at least one recommended mode of communication for contacting the targeted end user is configured to proactively provide the at least one recommended mode of communication for contacting the targeted end user, if the first mode of communication does not match the at least one recommended mode of communication.
A non-transitory computer readable medium storage containing a program which, when executed by a processor, performs operations, comprising:
- monitoring network activities of a plurality of end users;
- determining one or more parameters indicating a state of a targeted end user based on the monitored network activities;
- selecting at least one recommended mode of communication, from a set of communication modes including at least one mode of communication that utilizes the network, based on the state of the targeted end user as indicated by the parameters;
- providing, to a requesting end user, the at least one recommended mode of communication for contacting the targeted end user;
- receiving, from the requesting end user, a message destined for the targeted end user via a first mode of communication;
- and
- wherein providing, to a requesting end user, the at least one recommended mode of communication for contacting the targeted end user comprises proactively providing the at least one recommended mode of communication for contacting the targeted end user, if the first mode of communication does not match the at least one recommended mode of communication.
Dependencies are inferred from the claim text.