Customer relationship management for customer service requests

A non-transitory computer readable storage medium that stores computer executable instructions for establishing a telecommunication service over a communication network between a user and a telecommunications services agent using a computer terminal, the medium comprising:

• a providing segment that provides information regarding the telecommunication service over the communication network to the user, by the agent interacting with a customer service application using the computer terminal;
• a retrieving segment that retrieves information regarding complementary services that are related to the telecommunication service, by the agent interacting with the customer service application;
• a describing segment that describes the retrieved information regarding the complementary services to the user over the communication network;
• a checking segment that automatically checks, by the customer service application, to determine if a computer terminal entry has been made by the agent indicating that the user has acknowledged receiving the information regarding complementary services;
• and
• an establishing segment that establishes the telecommunication service for the user only when the customer service application indicates that the user has acknowledged receiving the information regarding the complementary services.

A computer terminal for establishing a telecommunication service over a communication network between a user and a telecommunications services agent using the computer terminal, the computer terminal comprising:

• an agent interface that permits the agent to provide information regarding the telecommunication service over the communication network to the user, by the agent interacting with a customer service application using the computer terminal;
• a memory that permits the agent to retrieve information from the memory regarding complementary services that are related to the telecommunication service, by the agent interacting with the customer service application;
• a display that displays the retrieved information and permits the agent to describe the retrieved information regarding the complementary services to the user over the communication network;
• and
• a processor that automatically checks, using the customer service application, to determine if a computer terminal entry has been made by the agent indicating that the user has acknowledged receiving the information regarding complementary services,
• wherein the processor permits the agent to establish the telecommunication service for the user only when the customer service application indicates that the user has acknowledged receiving the information regarding the complementary services.