US 7,889,847 B2 · Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access

Abstract

A method and apparatus for managing institutional telephone activity utilizing a computer-based telephony management unit to connect institutional telephones with outside telephone lines. The unit provides institutional users with fully automated, direct dial and collect calling privileges for local, long distance, and international calls. The unit contains a database for storing the calling privileges and restrictions of institutional users, for recording calling transactions made by the users, and for managing user monetary accounts. The unit can record up to 400 hours of conversation in a digital format. The unit provides various administrative capabilities, including user account management, audit trails, transaction reports, centralized management and report capabilities, and detection of fraudulent calling.

Claims13

Dependent claims

A method of managing telephone activity between an institutional calling party and a non-institutional called party, the method comprising:

storing a voice print of the calling party;
receiving a request by the calling party to establish a telephone connection with the called party, the request including a spoken phrase;
sampling the spoken phrase;
comparing the sampled spoken phrase of the calling party with the stored voice print to verify an identity of the calling party;
establishing the telephone connection in response to at least in part positive verification of the identity of the calling party;
periodically sampling speech of the calling party while the telephone connection is established;
comparing the periodically sampled speech with the stored voice print;
and
taking an action in response to a negative comparison.

6 more elements

Dependencies are inferred from the claim text.

Facts

Application

11/435,241Filed 15 May 2006 · continuation

Priority

19 Apr 1994

Published

US 2007/0041545 A122 Feb 2007

Granted

15 Feb 2011

Term ends

Not estimatedThe source records don’t support an estimate.

Classification12 codes

H04M 3/385
Using authorisation codes or passwords: using speech signals
H04M 3/2281
Arrangements for supervision, monitoring or testing: call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of…
H04M 3/36
Arrangements for supervision, monitoring or testing: statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
H04M 3/38
Automatic or semi-automatic exchanges: graded-service arrangements, i.e. some subscribers prevented from establishing certain connections

Family

Application08/229,517Parent of this continuation · filed 19 Apr 1994

Application08/510,327Parent of this continuation · filed 2 Aug 1995

Application08/904,784Parent of this continuation-in-part · filed 1 Aug 1997

Application09/144,313Parent of this continuation · filed 31 Aug 1998

US 2007/0041545 A1Pre-grant publication · published 22 Feb 2007

US 7,106,843 B1Parent of this continuation

US 6,560,323 B2Parent of this continuation-in-part

Application09/144,313Parent of this continuation-in-part

US 5,655,013 AParent of this continuation

Application08/904,784Parent of this continuation

US 2002/0071537 A1Published application

US 7,889,847 B2This patent

From the US filing history. Foreign family members aren’t listed.

Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access

Life of this patent

Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access

Life of this patent

Abstract

Claims13