Automatic dispute resolution

A network based facility system, said network based facility comprising:

• means for receiving a complaint over a network from a first party to a transaction, the complaint being associated to the transaction, the first party being obligated to pay a transaction fee upon a completed transaction;
• means for determining if said complaint is due to said transaction being cancelled upon mutual agreement between said first party and a second party;
• means for sending a request, when said first party indicates that said transaction was cancelled upon mutual agreement, over the network to said second party to the transaction requesting a notification if said transaction was not cancelled;
• and
• means for providing restitution of said transaction fee to the first party if no notification specifying that said transaction was cancelled is received from said second party.

A method for resolving disputes in a network-based facility, the method comprising:

• receiving a complaint over a network from a first party to a transaction, the complaint being associated to the transaction, the first party being obligated to pay a transaction fee upon a completed transaction;
• responsive to receipt of the complaint, determining by a computer if said complaint is due to said transaction being cancelled upon mutual agreement between said first party and a second party to said transaction;
• sending a request, when said first party indicates that said transaction was cancelled upon mutual agreement, over the network to said second party to the transaction requesting a notification if said transaction was not cancelled;
• and
• providing restitution of said transaction fee to the first party if no notification specifying that said transaction was cancelled is received from said second party.

A machine-readable medium having instructions when executed by a machine for resolving disputes in a network-based facility, causes the machine to perform the steps comprising:

• receiving a complaint over a network from a first party to a transaction, the complaint being associated to the transaction, the first party being obligated to pay a transaction fee upon a completed transaction;
• responsive to receipt of the complaint, determining if said complaint is due to said transaction being cancelled upon mutual agreement between said first party and a second party to said transaction;
• sending a request, when said first party indicates that said transaction was cancelled upon mutual agreement, over the network to said second party to the transaction requesting a notification if said transaction was not cancelled;
• and
• providing restitution of said transaction fee to the first party if no notification specifying that said transaction was cancelled is received from said second party.