Enhanced browsing of messages in a message queue

A computer program product to enhance browsing of a message queue, the computer program product comprising:

• a tangible, computer readable storage medium;
• first program instructions to receive from an agent, by a middleware application, a request to track a first message, wherein the request is associated with browsing the first message in the message queue and the message queue is stored in a data warehouse accessible by more than one agent;
• second program instructions to create, a record in the middleware application to associate the first message with the agent in response to the request to track the first message;
• third program instructions to create a first communication between the agent and the message queue;
• and
• fourth program instructions to re-establish a communication an-between the message queue and the agent based upon the record, in the middleware application after a loss of the first communication between the agent and the message queue;
• wherein the first, second, third, and fourth program instructions are stored on the tangible, computer readable storage medium.

A computer system to enhance browsing of a message queue, the system comprising:

• a processor, a computer readable memory and a computer readable storage medium;
• first program instructions to receive from an agent, by a middleware application, a request to track a first message, wherein the request is associated with browsing the first message in the message queue and the message queue is stored in a data warehouse accessible by more than one agent;
• second program instructions to create a record in the middleware application to associate the first message with the agent in response to the request to track the first message;
• third program instructions to create a first communication between the agent and the message queue;
• and
• fourth program instructions to re-establish a communication an-between the message queue and the agent based upon the record, in the middleware application after a loss of the first communication between the agent and the message queue;
• wherein the first, second, third, and fourth program instructions are stored on the computer readable storage medium for execution by the processor via the computer readable memory.