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US 7,783,021 B2Granted
Digital telecommunications call management and monitoring system
AssigneeValue-Added Communications, Inc.
InventorStephen Hodge
Life of this patent
Estimating the term…
Abstract
The present invention discloses a centralized, digital, computer-based telephone call management system for authenticating users of a telephone system in an institutional facility. The system includes the capacity to allow an institution to control, record, monitor, and bill and report usage and access to a telephone network. The telephone call management system further includes both accounting and management software for use in controlling, monitoring, billing, recording, and reporting usage and access. Also, it can operate over both a Public Switch Telephone Network (PSTN) and a Voice over Internet Protocol (VoIP) infrastructure.
Claims23
An inmate telecommunication call processing system comprising:
- a plurality of trunk lines of a Public Switched Telephone Network (PSTN);
- at least one telephone terminal for making a telephone call, wherein said telephone terminal is located onsite at an institution;
- a central platform coupled to said plurality of trunk lines and coupled to said at least one telephone terminal for said telephone call,
- wherein said central platform is located offsite from said institution, and
- further wherein said central platform comprises one or more apparatuses for processing said telephone call;
- an administrative workstation for connecting to a said telephone terminal to monitor conversations between said institution without detection by said user;
- and
- at least one routing means coupled to said telephone terminal and said central platform;
- wherein said one or more apparatuses controls telephonic communication between said at least one telephone terminal and said plurality of trunk lines,
- wherein said one or more apparatuses records said conversations in said telephone call between a user associated with said at least one telephone terminal and an external party, and
- further wherein said one or more apparatuses digitizes audio and stores said audio for caller identification at said institution, and
- further wherein said one or more apparatuses communicates with an administrative workstation for billing regarding said telephone call originating from said institution.
9 more elements
An inmate telecommunication call processing system comprising:
- at least one network connection coupled to a central platform;
- at least one telephone terminal, wherein said telephone terminal is located onsite at an institution;
- and
- at least one gateway connected between the at least one telephone terminal and the central platform;
- and
- an administrative workstation for connecting to a telephonic communication between said at least one telephone terminal and at least one gateway without detection by said at least one telephone terminal;
- wherein said central platform includes one or more apparatuses for-processing said telephone call,
- wherein said one or more apparatuses controls said telephonic communication between said at least one telephone terminal and said at least one gateway,
- wherein said one or more apparatuses records conversations in said telephone call between a user associated with said at least one telephone terminal and an external party, and
- further wherein said one or more apparatuses digitizes audio regarding said conversation and stores said audio for caller identification at said institution, and
- further wherein said one or more apparatuses communicates with an administrative workstation for billing for said telephone call made from said telephone terminal.
8 more elements
A method for inmate telephonic communication, said method comprising the steps of:
- identifying a local user-attempting access to a telephone call management system;
- monitoring said attempted access to said system;
- controlling said access of said local user to said system;
- allowing telephonic communication between said local user and a remote user;
- storing said telephonic communication between said local and said remote user;
- and
- billing for usage of said system,
- wherein said telephone call management system comprises a central platform for processing said telephone call,
- wherein said central platform controls said telephonic communications between said local user and said remote user,
- wherein said central platform records conversations in said telephonic communication between said local user and said remote user, and
- further wherein said central platform digitizes audio regarding said conversation and stores said audio for caller identification at an institution associated with said local user,
- wherein said central platform connects with an administrative workstation for connecting to a call placed from said institution without detection by said local user;
- and
- further wherein said central platform communicates with an administrative workstation for billing for said telephonic communication made from said telephone call management system.
11 more elements
A site-based inmate telecommunication call processing system comprising:
- a plurality of telephone terminals connected to an on-site central platform, said on-site central platform including a high density station interface card access and an Internet protocol link card egress;
- and
- a router routing signals from said on-site central platform to a network using Voice over Internet Protocol, said network further connected to a Voice over Internet Protocol infrastructure;
- wherein said central platform includes one or more apparatuses for processing a telephone call made from a telephone terminal of said plurality of telephone terminals,
- wherein said central platform is coupled to an administrative workstation for monitoring conversations in said telephone call made from said telephone terminal without detection;
- and
- wherein said one or more apparatuses records said conversations in said telephone call between a user associated with said at least one telephone terminal and an external party, and
- further wherein said one or more apparatuses digitizes audio regarding said conversation and stores said audio for caller identification at said institution, and
- further wherein said one or more apparatuses communicates with an administrative workstation for billing for said telephone call made from said telephone terminal.
6 more elements
Dependencies are inferred from the claim text.