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US 7,742,579 B2Granted
Simplified call answering service
AssigneeAvaya Inc.
InventorsClifford Neil Didcock, Michael Geoffrey Andrew Wilson, Ruth E. Knap
Life of this patent
Estimating the term…
Abstract
There is disclosed a call answering system comprising storage means for storing a user specified address; means for recording voice messages associated with the user; and forwarding means for forwarding recorded voice messages to the user specified address.
Claims16
A call answering system comprising:
- storage means for storing a user specified address;
- means for recording voice messages associated with the user;
- and
- forwarding means for forwarding recorded voice messages to the user specified address;
- wherein the recorded voice messages are forwarded to a return address which is an administrator address of the system when said user specified address is unavailable;
- wherein a greeting message recorded by the user is forwarded from the user to the administrator address of the system such that the system substitutes said message for a current greeting message.
3 more elements
A method for use in a call answering system, the method comprising:
- configuring the answering system, including the step of providing a user specified address to which voice messages associated with a user are to be delivered;
- activating a call answering service;
- and
- on activation of the call answering service, further including the steps of:
- receiving a call to a user telephone number;
- playing a recorded announcement associated with the user telephone number;
- recording a message;
- and
- transmitting the recorded message to the user specified address;
- wherein the recorded message is transmitted to a return address which is an administrator address of the system when said user specified address is unavailable;
- wherein the recorded announcement is based on a greeting message recorded by the user and transmitted to the administrator address of the system such that the system substitutes said greeting message for a current greeting message.
8 more elements
A method of configuring a call answering system, comprising:
- providing a user specified address to which voice messages associated with a user telephone number are to be delivered;
- wherein the voice messages are forwarded to a return address for each of the voice messages an administrator address of the system when said user specified address is unavailable;
- wherein a greeting message recorded by the user is forwarded from the user to the administrator address of the system such that the system substitutes said message for a current greeting message.
A method of operating a call answering system comprising:
- receiving a telephone call to a called telephone number;
- playing a recorded announcement associated with the called telephone number;
- recording an audio message for the called telephone number;
- and
- transmitting said audio message to a user specified address;
- wherein the recorded audio message is transmitted to a return address which is an administrator address of the system when said user specified address is unavailable;
- wherein the recorded announcement is based on a greeting message recorded by the user and transmitted to the administrator address of the system such that the system substitutes said greeting message for a current greeting message.
4 more elements
Dependencies are inferred from the claim text.