Managing analysis of a degraded service in a grid environment

A computer program product for managing error analysis within a grid environment, comprising:

• a recording medium;
• means, recorded on said recording medium, for enabling a grid environment comprising a plurality of computing systems each comprising at least one resource and communicatively connected over a network layer through a grid management system to share each said at least one resource through at least one web service layer atop at least one grid service layer implemented within an open grid services architecture;
• means, recorded on said recording medium, for receiving, at a first agent implemented within said at least one web service layer and said at least one grid service layer, a plurality of types of error messages generated from said plurality of computing systems and said grid management system, within said grid environment;
• means, recorded on said recording medium, for parsing, by said first agent, each particular error message from among said plurality of types of error messages to determine a general error indicator, an application identifier, and a requester identifier sending said particular error message;
• means, recorded on said recording medium, for determining, by said first agent, for each said particular error message, at least one designated policy for said requester identifier;
• means, recorded on said recording medium, for validating, by said first agent, for each said particular error message, at least one designated policy against a document type definition (DTD) designated for said application identifier to determine an XML response;
• means, recorded on said recording medium, for determining, by said first agent, for each said particular error message, whether said associated XML response resolves an error in each said particular error message;
• means, recorded on said recording medium, responsive to said first agent determining for each said particular error message that said associated XML response resolves said error, for adjusting a formatting of said associated XML response by a formatting policy specified for said requester identifier to a solution and transmitting said solution to a requester identified by said requester identifier;
• and
• means, recorded on said recording medium, responsive to said first agent determining for each said particular error message that said associated XML responsive fails to resolve said error, for packaging each said particular error message and distributing each said particular error message to at least one second agent within said grid environment, wherein said at least one second agent specializes in resolving errors not resolvable by said first agent.