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AssigneeAT&T Intellectual Property II, L.P.
InventorsMarian Croak, Hossein Eslambolchi
Estimating the term…
Method and system for establishing a call to a communication device in a packet-switched communication network is described. In one example, the system receives a call from a calling device at a server in a packet-switched communication network, where the call is a request for assistance pertaining to a technical field. The system then identifies at least one specific user from a plurality of specific users based on whether the specific user(s) is an expertise in the technical field in question. The system subsequently identifies at least one activated endpoint device from a plurality of activated endpoint devices that are associated with the previously identified specific user(s). Lastly, the system routes the call to the identified endpoint device(s) belonging to the specified user(s).
A method for establishing a call via a packet-switched communication network, comprising:
A communication system, comprising:
A computer readable medium having stored thereon instructions that, when executed by a processor, cause the processor to perform a method of establishing a call to a communication device in a packet-switched communication network, comprising:
Dependencies are inferred from the claim text.