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US 7,690,002 B2Granted
System, method, and computer program product for system event notification and tracking
AssigneeHewlett-Packard Development Company, L.P.
InventorShreyas S. Doshi
Life of this patent
Estimating the term…
Abstract
A method, and corresponding hardware and software implementations, including receiving an event notification; transmitting a supplemented event notification corresponding to the event notification to a first client data processing system; receiving event resolution data; transmitting the event resolution data to at least the first client data processing system; and storing the event resolution data and the supplemented event notification.
Claims15
A method for managing system events, comprising:
- receiving, with a data processing system, an event notification, the event notification identifying at least nature of an event, a time and date of the event, and systems affected by the event;
- transmitting the event notification to a first client data processing system;
- transmitting a supplemented event notification corresponding to the event notification to a second client data processing system, wherein the supplemented event notification is configured to include a recommended resolution;
- receiving, with the data processing system, event resolution data from the first client data processing system for resolving issues from the event notification in accordance with the event resolution data, the event notification, and the supplemented event notification, wherein the event resolution data includes an action taken to resolve an issue causing the event, and a description of any further events that occur because of the action taken;
- transmitting the event resolution data to at least the second client data processing system;
- and
- storing, with the data processing system, the event resolution data and the supplemented event notification;
- and
- compare the event notification data to a previously received expected event indicated in previously received event resolution data to identify an expected event within the event notification.
6 more elements
A data processing system comprising a processor and accessible memory, the data processing system for managing system events configured to:
- receive an event notification, the event notification identifying at least nature of an event, a time and date of the event, and systems affected by the event;
- transmit the event notification to a first client data processing system;
- transmit a supplemented event notification corresponding to the event notification to a second client data processing system, wherein the supplemented event notification is configured to include a recommended resolution;
- receive event resolution data from the first client data processing system for resolving issues from the event notification in accordance with the event resolution data, the event notification, and the supplemented event notification, wherein the event resolution data includes an action taken to resolve an issue causing the event, and a description of any further events that occur because of the action taken;
- transmit the event resolution data to at least the second client data processing system;
- store the event resolution data and the supplemented event notification;
- and
- compare the event notification to a previously received expected event indicated in previously received event resolution data to identify an expected event within the event notification.
5 more elements
A computer program product tangibly embodied in a machine-readable storage medium, comprising:
- computer-executable instructions for receiving an event notification, the event notification identifying at least nature of the event, a time and data of the event, and systems affected by the event;
- computer-executable instructions for transmitting the event notification to a first client data processing system;
- computer-executable instructions for transmitting a supplemented event notification corresponding to the event notification to a second client data processing system, wherein the supplemented event notification is configured to include a recommended resolution;
- computer-executable instructions for receiving event resolution data from the first client data processing system for resolving issues from the event notification in accordance with the event resolution data, the event notification, and the supplemented event notification, wherein the event resolution data includes an action taken to resolve an issue causing the event, and a description of any further events that occur because of the action taken;
- computer-executable instructions for transmitting the event resolution data to at least the second client data processing system;
- computer-executable instructions for storing the event resolution data and the supplemented event notification;
- and
- compare the event notification to a previously received expected event indicated in previously received event resolution data to identify an expected event within the event notification.
5 more elements
Dependencies are inferred from the claim text.