Methods, systems and computer program products for controlling network asset recovery

A computer-implemented method for controlling network asset recovery for a communication network, comprising:

• receiving an identification of a plurality of non-utilized assets from an asset identification system;
• identifying business rules to be applied to the non-utilized assets;
• automatically identifying one of the non-utilized assets for recovery based on the identified business rules;
• automatically generating a job ticket identifying the one of the non-utilized assets and including information from the received identification of the plurality of non-utilized assets sufficient to direct an assigned technician to a physical location of the one of the non-utilized assets;
• determining a recovery dispatch system associated with the one of the non-utilized assets;
• and
• submitting the generated job ticket to the determined recovery dispatch system;
• wherein determining a recovery dispatch system associated with the one of the non-utilized assets is carried out by a Work and Force Administration/Control (WFA/C) system and wherein the determined recovery dispatch system comprises a Work and Force Administration/Dispatch In (WFA/DI) system or an integrated dispatch system (IDS/Force);
• and
• wherein the WFA/C system is one of a plurality of WFA/C systems associated with different remote physical locations and wherein determining a recovery dispatch system comprises:
• passing a record associated with the identified one of the non-utilized assets to a remote application server;
• identifying one of the plurality of WFA/C systems associated with the physical location of the identified one of the non-utilized assets at the remote application server;
• and
• passing a WFA/C trouble report for the identified one of the non-utilized assets from the application server to the identified one of the WFA/C systems.