Diagnostic repair system and method for computing systems

A computer system diagnostic and repair service for reviving a failed operating system executing on a remote computing system comprising:

• one or more proxy computing systems adapted to execute applications under one or more operating systems of varying platform types;
• a means located at one or more of said proxy computing systems for receiving diagnostic information obtained from a diagnostic application executing on said remote computing system having a failed operating system to be revived, said diagnostic information relating to said failed operating system being received at a proxy computing device executing the same operating system platform as said failed operating system platform;
• a means located at said one or more proxy computing systems for utilizing said received diagnostic information to diagnose the failed operating system to be revived at said remote computing system;
• and
• a means located at said one or more proxy computing systems for generating repair information adapted for communication back to said diagnostic application running on said remote computer system having said failed operating system, wherein said repair information is utilized to enable revival of said failed operating system at said remote computing system.

A program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform method steps for diagnosing and repairing a first computing system executing an operating system of a first platform type and subject to a failure diagnosis, said method steps comprising:

• providing an operating system of a second platform type adapted to be executed on said first computing system upon failure of said operating system of said first platform type;
• executing an application under said operating system of said second platform type for obtaining diagnostic information pertaining to said failed operating system on said first computing system;
• providing a second computing system executing the same operating system of said first platform type as said failed operating system executed on said first computing system;
• communicating said diagnostic information obtained by said application to said second computing system;
• utilizing said diagnostic information to diagnose the subject failed operating system of said first computing system;
• and
• generating repair information at said second computing system and communicating said repair information to the application running on said first computer system to repair the failed operating system.

A program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform method steps for reviving a failed operating system executing on a remote computing system, said method steps comprising:

• a) providing a proxy computing system adapted to execute applications under one or more operating systems of varying platform types;
• b) receiving diagnostic information obtained from a diagnostic application executing on said remote computing system having a failed operating system to be revived, said diagnostic information relating to said failed operating system being received at a proxy computing system executing the same operating system platform as said failed operating system platform;
• c) utilizing said received diagnostic information at said proxy computing system for diagnosing the failed operating system to be revived at said remote computing system;
• d) generating repair information at said proxy computing system;
• e) communicating said generated repair information back to said diagnostic application running on said remote computer system having said failed operating system;
• and,
• f) utilizing said repair information to enable revival of said failed operating system at said remote computing system.