US 7,680,948 B2 · Method and system for automatic modifiable messages

Abstract

A method and system automatically providing responses to a recipient stores data relating to the recipient in a data store, the data being gatherable from one, some or all of written communications, mail, telephone, the Internet, servers, telephone voice, data and text messages, and other files and data sources. An initial automatic communication is formed, and passed to a modifying console for possible modification to form a final communication. Modifications can include: doing nothing; deleting material; adding new material; adding material of predetermined fixed content; adding material of predetermined alterable content; and altering material. The final communication can be provided on one, all or some of the Internet, servers, the telephone system in the form of text, voice and data messages, and as mail for posting or mailing. The final communication can be in a selectable language, for a selectable jurisdiction and in a selectable idiom.

Drawings

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Drawings

Claims30

Dependent claims

A method for directing an automatic communication to a recipient, said method including the steps of:

providing a data store;
storing data relating to the recipient in the data store;
examining the data stored and determining that a communication is to be provided to the recipient;
extracting data relating to the recipient from the data store in response to a determination that a communication is to be provided to the recipient;
automatically composing an initial communication in response to the data stored in the data store;
reviewing the initial communication and, passing the initial communication to be modified to become a final communication when stored data extracted when composing the initial communication indicates that human modification is required and, treating the initial communication as the final communication without passing to be modified, when stored data extracted when composing the initial communication indicates that human modification is not required;
and
sending the final communication including any and all modifications to the recipient.

5 more elements

Dependencies are inferred from the claim text.

Description8,648 words

Summary1,562 words

#The present invention relates to a method and system for creating and sending automatic communications to be used and modified whenever automated and reasoned communication is to be provided on the basis of requirement or desire.

#Many businesses require that communication be provided when certain events occur. One such example is the insurance business, where annual renewal notices and offers require to be sent. Another such example lies with the banking business, where communications concerning accounts require to be provided when certain events occur to accounts, such as exceeding overdraft limits. Another example is to be found in Internet trading, where a customer may provide details and requirements to which a response is required. Yet another example is to be found in share, commodities and options trading, where a contract of some kind may be required. Another such example is to be found where a contract is required which has been tailored to individual needs and circumstances.

#In other circumstances, it may be required that a plurality of recipients be contacted, for example in an opinion poll, or to receive advertising or any other offer or promotion.

Brief description of the drawings18 figures

#The invention is further explained, by way of an example, by the following description, read in conjunction with the appended drawings, in which:

#FIG. 1 shows a schematic view of a non-restrictive example of the type of environment where the present invention can be applied.

#FIG. 2 is a flow chart which shows the process involved in creating a response routine.

Detailed description6,611 words

#Attention is first drawn to FIG. 1 showing a schematic view of the type of environment where the present invention can be applied.

#A data store 10 can receive data from various sources. The data store 10 can receive written data from an Internet server 12 which derives data from Internet client 14 connected to the data store through the Internet 16. The sort of data which may be derived by the data store 10 from the Internet server 12 could be, as a set of non-restrictive examples, biographical or financial data filled in on a form, credit card numbers, birthdays, details of children and relatives, details of nationality, names and addresses, bids at auction, and so on. The data derived from the Internet server 12 will be any data for which some kind of response is required.

#The data store 10 can also receive data from a branch server 18 which communicates with remote servers 20 which can be situated in remote locations. An example of such remote servers would be, for example, servers connected with the individual branches of a bank, store or insurance company. Once again, the branch server 18 provides the data store 10 with data to which some kind of response should be generated.

Facts

Application

10/706,867Filed 12 Nov 2003

Priority

GB 0323625.49 Oct 2003

Published

US 2005/0080643 A114 Apr 2005

Granted

16 Mar 2010

Term ends

11 Nov 2026

Estimated · how

20 years from earliest known nonprovisional domestic filing plus recorded patent term adjustment, including 1,095 days of adjustment. Maintenance-fee lapses, terminal disclaimers and statutory extensions have not been checked. The continuity chain may be incomplete; this is not an enforceability determination.

Classification2 codes

G06Q 10/10
Administration; Management: office automation; Time management
G06Q
Information and communication technology [ict] specially adapted for administrative, commercial, financial, managerial

Timeline

9 Oct 2003Priority claimedGB 0323625.4
12 Nov 2003Application filedUS 10/706,867
15 Apr 2004Assigned to Thunderhead Limitedassignment of assignor's interest
14 Apr 2005PublishedUS 2005/0080643 A1
16 Mar 2010GrantedUS 7,680,948 B2
9 Apr 2015Assigned to Proventus Capital Partners III AB (Publ)security interest
15 Sep 2016Assigned to Thunderhead Limitedrelease of security interest
16 Aug 2017Assigned to Smartcomms Sc Ltdchange of name
12 Oct 2026TodayWithin its term
11 Nov 2026Term endsEstimated, includes 1,095 days of adjustment

Method and system for automatic modifiable messages

Life of this patent

Method and system for automatic modifiable messages

Life of this patent

Life of this patent

Abstract

Drawings

Drawings

Claims30

Description8,648 words

Classification2 codes

Life of this patent

Drawings

Description8,648 words