Method, system, and computer program product providing for multimodal content management

A system comprising:

• a first communication interface configured to provide access to a datastore;
• a second communication interface configured to provide access to a first user device operated by a user;
• and
• a multimodal system configured to:
• receive a first request to communicate with the user through a user interface of the first user device;
• generate a multimodal document in response to a received request, the multimodal document comprising instructions allowing for communication with the user, the instructions including a plurality of different sets of instructions respectively directed to a plurality of different user interface modalities;
• serve the multimodal document to the user device using the first communication interface;
• receive a communication from the first user device in response to the multimodal document, the communication comprising user information in a format consistent with at least a first user interface modality of the plurality of user interface modalities;
• interpret at least a portion of the communication;
• generate a new multimodal document in response to the communication;
• and
• serve the new multimodal document to the first user device.

A computer program product for providing a multimodal content management application, the computer program product comprising at least one computer-readable storage medium having computer-readable program code portions stored therein, the computer-readable program code portions comprising:

• a first executable portion for providing the content management application with access to a first user device operated by a user;
• a second executable portion for receiving a first request to communicate with the user through a user interface of the first user device;
• a third executable portion for generating a multimodal document in response to a received request, the multimodal document comprising instructions allowing for communication with the user, the instructions including a plurality of different sets of instructions respectively directed to a plurality of different user interface modalities;
• and
• a fourth executable portion for serving the multimodal document to the user device using the first executable portion;
• a fifth executable portion for receiving a communication from the first user device in response to the multimodal document, the communication comprising user information in a format consistent with at least a first user interface modality of the plurality of user interface modalities;
• a sixth executable portion for interpreting at least a portion of the communication;
• a seventh executable portion for generating a new multimodal document in response to the communication;
• and
• an eighth executable portion for serving the new multimodal document to the first user device.