Apparatus and method for routing telecommunication calls using visual caller information
AssigneeAvaya Inc.
InventorsAlexander John Gray Beck, Jonathan R. Yee-Hang Choy, Nevill John Inglis, Alexander Martin Scholte, David Preshan Thambiratnam
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Abstract
A method and apparatus route telecommunication calls in a telecommunication switching system by receiving visual information for a caller of one of the telecommunication calls; analyzing the received visual information for characteristics of the telecommunication calls; and routing the one of the telecommunication calls based on the analyzed visual information.
Claims14
A method for routing telecommunication calls in a telecommunication switching system, comprising:
- receiving visual information for a caller of one of the telecommunication calls;
- analyzing the received visual information for body size, visual aids, or facial hair;
- and
- routing the one of the telecommunication calls based on the analyzed visual information.
A method for routing telecommunication calls in a telecommunication switching system, comprising:
- receiving visual information for a caller of one of the telecommunication calls;
- analyzing the received visual information for personal preferences wherein the personal preferences are at least one of jewelry, clothing, hair style, hair coloring, or body piercings;
- and
- routing the one of the telecommunication calls based on the analyzed visual information.
A processor-readable medium for routing telecommunication calls in a telecommunication switching system, comprising processor-executable instructions configured for:
- receiving visual information for a caller of one of the telecommunication calls;
- analyzing the received visual information for body size, visual aids, or facial hair of the caller;
- and
- routing the one of the telecommunication calls based on the analyzed visual information.
A processor-readable medium for routing telecommunication calls in a telecommunication switching system, comprising processor-executable instructions configured for:
- receiving visual information for a caller of one of the telecommunication calls;
- analyzing the received visual information for personal preferences of the caller wherein the personal preferences are at least one of jewelry, clothing, hair style, hair coloring, or body piercings;
- and
- routing the one of the telecommunication calls based on the analyzed visual information.
Dependencies are inferred from the claim text.