Method and system for keyword detection using voice-recognition

A method for dynamically detecting topics during a speech, comprising:

• predefining one or more keywords;
• associating information with the one or more keywords;
• monitoring a conversation during the speech to detect at least one of the one or more keywords;
• checking whether one or more rules are associated with the one or more detected keywords;
• if so, processing the one or more rules;
• determining whether the one or more rules are satisfied;
• if so, extracting the information associated with the one or more keywords;
• and
• during the speech, utilizing an intelligent teleprompter and displaying the information associated with the keywords;
• marking displayed keywords of the intelligent teleprompter so as to indicate that subject matter associated with the displayed keywords has been covered;
• and
• dynamically altering one or more panes of information of the intelligent teleprompter based upon the detected one or more keywords.

A method for dynamically detecting topics at a call center between a caller and a call center agent, comprising:

• predefining one or more keywords relevant to a context of a first call center conversation;
• associating information with the one or more keywords;
• monitoring a second call center conversation to detect at least one of the one or more keywords;
• checking whether one or more rules are associated with the one or more detected keywords;
• if so, processing the one or more rules;
• determining whether the one or more rules are satisfied;
• if so, establishing new keywords;
• during the second call center conversation, displaying the information associated with the keywords uttered by the caller to the call center agent;
• and
• displaying an indication that a topic area has been covered by graying out a displayed word.