Method and apparatus for technology resource management

A technology resource manager for managing technology resources including host servers, selected ones of which provide at least one application accessible to a plurality of client-side network access devices across a network;

• the technology resource manager comprising:
• at least one computer processing device for executing and at least one computer memory for storing at least a plurality of executable modules, the computer processing device and at least one computer memory connected to the network;
• a database stored in at least one computer memory, the database comprising data of the plurality of client-side network access devices, the hardware assets, the software assets, the agreements, metrics of the actual use, a demand of the one or more of the plurality of client-side network access devices to use the hardware and software assets;
• and
• an application center operationally connected to the computer processing device, at least one computer memory and the database, the application center having a plurality of management modules executable in the computer processing device of the technology resource manager that read from and write to the database and control data transfer, user administration, accounts, assets, agreements, products, tasks of the use of the hardware and software assets by the one or more of the plurality of client-side network access devices;
• and
• a contract manager module within the application center and executable in the computer processing device for managing contracts for each client-side network access device with each contract expressed in terms of contract parameters including at least service level metrics and determining if any of the agreements have expired or will expire in a sweep date range;
• and
• an asset manager module within the application center and executable in the computer processing device and coupled to the contract manager module and configured to couple to the host servers and to the network, the asset manager module controlling assets including the host servers and software deployed thereon by monitoring actual service level metrics of the assets and by determining the assets for which actual monitored service level metrics violate contract service level metrics,
• wherein the technology resource manager automatically generates billing adjustments based on violation of the contract service level metrics.