Retrieving case-based reasoning information from archive records

A computer implemented system for using CBR information retrieval processes, the system comprising:

• a data model in communication with a network and including symptom attributes and solution attributes;
• a database of archive records in communication with the network;
• and
• a processor in communication with the data model and the database via the network and including computer instructions for facilitating:
• receiving a query from a requester specifying one or more values for one or more of the symptom attributes;
• executing the query including searching the database of archive records that are not structured to facilitate CBR for the specified symptom attribute values and receiving a subset of the archive records that include the specified values;
• determining values associated with one or more of the solution attributes for each of the records in the subset;
• and
• creating a temporary case record for each of the records in the subset, each of the temporary case records comprising a pointer to the corresponding record in the subset and a heading section including the symptom attributes, the specified symptom attribute values, the solution attributes, and the solution attribute values associated with the corresponding record in the subset, thereby creating a temporary case base from archive records in real time in response to the values specified in the query.

A computer program product for using CBR information retrieval processes, the computer program product comprising:

• a storage medium readable by a processing circuit and storing instructions for execution by the processing circuit for facilitating a method comprising:
• accessing a data model including symptom attributes and solution attributes;
• receiving a query from a requestor specifying one or more values for one or more of the symptom attributes;
• executing the query including searching a database of archive records that are not structured to facilitate CBR for the specified symptom attribute values and receiving a subset of the archive records that include the specified values;
• determining values associated with one or more of the solution attributes for each of the records in the subset;
• and
• creating a temporary case record for each of records in the subset, the temporary case record comprising a pointer to the corresponding record in the subset and a heading section including the symptom attributes, the specified symptom attribute values, the solution attributes, and the solution attribute values associated with the corresponding record in the subset, creating a temporary case base from the archive records in real time in response to the values specified in the query.