Back to results
US 7,627,093 B1Granted
Systems and methods for monitoring voice service feature failures in a telecommunication network
AssigneeAT&T Corp.
InventorsHossein Eslambolchi, John McCanuel, Paritosh Bajpay, Arun Kandappan
Life of this patent
Estimating the term…
Abstract
A method includes receiving multiple alarm messages, each being associated with a failure associated with a service feature available within a telecommunication network. A failure rate for a type of failure having a common set of service feature failure characteristics is determined from the alarm messages received. When the failure rate exceeds a threshold, a maintenance ticket is generated automatically.
Claims10
A method, comprising:
- receiving a plurality of alarm messages, each alarm message from the plurality of alarm messages being associated with a failure from a plurality of failures, each failure from the plurality of failures being associated with a service feature available within a telecommunication network;
- determining, from the plurality of alarm messages, a first failure rate for a type of failure having a common set of service feature failure characteristics, the first failure rate being determined over a first predetermined time period;
- generating automatically a maintenance ticket when the first failure rate exceeds a first threshold;
- determining, from the plurality of alarm messages, a second failure rate for the type of failure having the common set of service feature failure characteristics, the second failure rate being determined over a second predetermined time period that ends after the first predetermined time period ends;
- and
- modifying automatically the maintenance ticket when the second failure rate crosses a second threshold.
3 more elements
A processor-readable medium storing code representing instructions to cause a processor to perform a process, the code comprising code to:
- receive a plurality of alarm messages, each alarm message from the plurality of alarm messages being associated with a failure from a plurality of failures, each failure from the plurality of failures being associated with a service feature available within a telecommunication network;
- determine, from the plurality of alarm messages, a first failure rate for a type of failure having a common set of service feature failure characteristics;
- generate automatically a maintenance ticket when the first failure rate exceeds a first threshold;
- determine, from the plurality of alarm messages, a second failure rate for the type of failure having the common set of service feature failure characteristics;
- and
- modify automatically the maintenance ticket when the second failure rate crosses a second threshold.
3 more elements
Dependencies are inferred from the claim text.