US 7,624,191 B2Granted

Transmission of call-related data in a communications system

AssigneeSiemens Aktiengesellschaft

InventorsAndreas Marschall, Otto Schroeter

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Abstract

A method for transmitting data in a CTI communications system in the 3rd party configuration, employs a communications system having a plurality of terminals which, for a communication connection between two or more terminals, generates a call which comprises prescribed information about the connection, a TSP and a plurality of clients which are connected to the TSP and communicate with the TSP via a CTI interface. For the purpose of transmitting files or logging data between the clients, the invention proposes transmitting the data for transmission from one of the clients to the TSP via the CTI interface and writing them to a prescribed memory area for the call. These data can be read by the other clients associated with the call, likewise via the CTI interface.

Claims17

Dependent claims

A method for transmitting data in a computer telephony interface (CTI) communications system having a server and at least first through third clients connected to the server via a CTI interface, each of the clients being assigned at least one terminal such that the first client has at least one first client terminal and the second client has at least one second client terminal, the method comprising:

generating prescribed connection information in a centralized device of the CTI communications system, the prescribed connection information being generated when at least a first client terminal and second client terminal are connected in a current connection, the prescribed connection information describing the current connection, the prescribed connection information being stored in a prescribed memory area of the server;
transmitting a data file associated with the current connection from the first client having the first client terminal involved in the current connection to the server via the CTI interface, the data file being transmitted with assistance of the prescribed connection information stored in the server;
storing the data file in the prescribed memory area for the associated prescribed connection information;
and
forwarding the data file from the prescribed memory area to at least the second client having the second client terminal involved with the current connection, the data file being forwarded with assistance of the prescribed connection information stored in the server.

2 more elements

Dependencies are inferred from the claim text.

Facts

Application: 10/304,012Filed 26 Nov 2002
Priority: DE 101 58 74830 Nov 2001
Published: US 2003/0120783 A126 Jun 2003
Granted: 24 Nov 2009
Term ends: Not estimatedThe source records don’t support an estimate.

Classification6 codes

H04M 7/0027
Services and arrangements where telephone services are combined with data services: collaboration services where a computer is used for data…
H04M 3/42323
In private branch exchanges: pBX's with CTI arrangements
H04M 3/5183
Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing: call or contact centers…
H04M 3/54
Systems providing special services or facilities to subscribers: arrangements for diverting calls for one subscriber to another predetermined…