System for executing advanced interactive voice response services using service-independent building blocks

A system for providing advanced interactive voice response services within a telecommunications network, comprising:

• means for defining a reusable set of service-independent building blocks in a node of said telecommunications network;
• means for creating a customer application file using a customer-specified sequence of said service-independent building blocks in a server of said telecommunications network, wherein a set of customer specific data is defined for use as inputs into said set of service-independent building blocks;
• and
• means for retrieving said customer application file for execution by said node from said server over a communications network.

A computer program product comprising a computer usable medium having computer readable code means embodied in said medium for causing an application program to execute on a computer that provides a system for providing advanced interactive voice response services, said computer readable program code means performing the following steps:

• defining a reusable set of service-independent building blocks in a node of said telecommunications network;
• creating a customer application file using a customer-specified sequence of said service-independent building blocks in a server of said telecommunications network, wherein a set of customer specific data is defined for use as inputs into said set of service-independent building blocks;
• and
• retrieving said customer application file for execution by said node from said server over a communications network.

A system for supporting an interactive voice response (IVR) service, the system comprising:

• a communication interface configured to receive a message associated with a call invoking the IVR service, the message specifying an application identifier corresponding to a customer application file providing a call plan;
• an application engine coupled to the communication interface and configured to retrieve the customer application file based on the application identifier, wherein the customer application file is created according to a plurality of reusable, application independent software modules that receive customer specific data as inputs;
• and
• a database configured to store the customer specific data as a file.

A system for supporting an interactive voice response (IVR) service, the system comprising:

• a controller configured to receive a request for a customer application file that specifies a call plan, the request including an application identifier corresponding to the customer application file;
• a communication interface coupled to the controller and configured to transmit the customer application file in response to the request, wherein the customer application file is created according to a plurality of reusable, application independent software modules that receive customer specific data as inputs;
• and
• a database configured to store the customer specific data as a file.