AssigneeAmerican Express Travel Related Services Company, Inc.
InventorsFauziah B. Ariff, Theodore S. Voltmer, Donna A. Antonucci, Scott M. Greenhut, John Hayes, Kendall Sneddon, Christine D. Ciccarone, Jason Ewell, Johnson Lam, Joanne Zaiac, Laura Lang, Seraq Bharwani, Michel P. Zeisser, Joseph Fernandes, Elizabeth Hilton Segel
The present invention provides a system for implementing a loyalty program on a network-wide level. The system associates UPC and SKU data on a network level to reward consumers and/or to analyze the data for a variety of business purposes, such as market segmentation analyses and/or analyses relating to consumer spending behaviors or patterns, for example. In accordance with one aspect of the invention, the network may comprise any number of participants, including consumers (such primary and supplementary members of an aggregate consumer account), retailers (and any of their employees), manufacturers, third-party providers, and the like. In accordance with one aspect, the system enables participation by supplementary members who are associated with a primary member and, in this manner, facilitates the tracking of supplementary member purchasing behavior, reward points earning behavior, and reward points redemption behavior. In accordance with another aspect, the system permits instant enrollment of consumers at a retailer point-of-sale using information that the retailer has previously gathered from the consumer. In accordance with another aspect, the system facilitates the compilation of a purchaser profile, which may be used for a variety of purposes, including various types of marketing analyses.
Drawings
Claims6
A method for facilitating generation of a purchaser profile, the method of comprising:
receiving and processing, using a computer, consumer enrollment data;
receiving, using said computer, a transaction file comprising a consumer ID and purchase data;
standardizing, using said computer, said transaction file using a retailer item identifier, wherein said standardizing characterizes, using said computer, at least one of a particular product or service across a plurality of retailers, wherein standardizing said transaction file comprises associating, using said computer, said retailer item identifier and a manufacturer item identifier, and deriving, using said computer, a standard identifier;
merging, using said computer, said consumer enrollment data with said transaction file;
and
facilitating, using said computer, an analysis of a merged data file to generate a purchaser profile which reflects consumer purchases across one or more of said plurality of retailers.
3 more elements
A method for facilitating generation of a purchaser profile, the method comprising:
receiving and processing, using a computer, consumer enrollment data;
receiving, using said computer, a standardized transaction file comprising a consumer ID, purchase data, wherein the standardized transaction filed characterizes at least one of a particular product or service across a plurality of retailers using a retailer item identifier, and wherein said transaction file comprises a standard identifier associated with said retailer item identifier and a manufacturer item identifier;
merging, using said computer, said consumer enrollment data with said standardized transaction file;
and
facilitating, using said computer, an analysis of a merged data file to generate a purchaser profile which reflects consumer purchases across one or more of said plurality of retailers.
10/027,984Filed 21 Dec 2001 · continuation in part
Priority
29 Mar 2001
Published
US 2002/0143626 A112 Dec 2002
Granted
3 Nov 2009
Term ended
21 Oct 2025Estimated · howhide20 years from earliest known nonprovisional domestic filing plus recorded patent term adjustment, including 1,648 days of adjustment. Maintenance-fee lapses, terminal disclaimers and statutory extensions have not been checked. The continuity chain may be incomplete; this is not an enforceability determination.
Assigned to American Express Travel Related Services Company, Inc.assignment of assignor's interest
Assigned to American Express Travel Related Services Co., Inc.corrective assignment to correct the name of conveying party that was previously recorded on reel 012997, frame 0628.
PublishedUS 2002/0143626 A1
GrantedUS 7,613,628 B2
Assigned to Propulsion Remote Holdings, LLCassignment of assignor's interest
Assigned to Gula Consulting Limited Liability Companymerger
Assigned to Intellectual Ventures Assets 66 LLCassignment of assignor's interest
Assigned to Liberty Peak Ventures, LLCassignment of assignor's interest
Term endedEstimated, includes 1,648 days of adjustment
Description20,366 words
Summary1,920 words
#The present invention relates generally to purchaser incentive and awards redemption programs and, more specifically, to the capture of retailer item identifiers and the matching of such retailer item identifiers with corresponding manufacturer item identifiers to facilitate, for example, data analysis and the provision of incentives and awards to consumers.
#Incentive award programs have been developed in a variety of industries to promote customer loyalty. Generally, such programs reward customers for repeat business with the same merchant or service provider by accumulating reward points which can then be redeemed in a plurality of ways, including exchanging the reward points for additional goods and services that may be selected from an approved list or a redemption catalog, for example. The reward points are usually calculated using a predetermined formula or ratio that relates a customer's purchase volume (i.e., in terms of money value or some other volume parameter) to a certain number of reward points. For example, reward points may be issued on a one-for-one basis with each dollar that a customer spends on particular goods and services.
#One well-known example of a customer incentive program is a “frequent flyer” program which rewards airlines passengers with “mileage points” based upon the distances that the passengers fly with a particular airline. The mileage points may then be redeemed for free airfare or free car rentals. Other incentive award programs are designed to induce usage of particular financial instruments, such as credit cards or debit cards, by accumulating reward points or dollar value points based upon the volume of purchases made using the particular financial instrument. These types of programs may be designed such that customers of the financial institution accumulate reward points which can be redeemed for selected goods or services or, alternatively, such that customers accumulate points which have a dollar value which can be applied toward a credit or debit balance, depending on whether the instrument is a credit or debit instrument, for example.
Brief description of the drawings10 figures
#Additional aspects of the present invention will become evident upon reviewing the non-limiting embodiments described in the specification and the claims, in conjunction with the accompanying figures, wherein like numerals designate like elements, and wherein:
#FIGS. 1, 3, and 4 are schematic block diagrams illustrating exemplary incentive systems in accordance with various aspects of the present invention;
#FIG. 2 is a flowchart illustrating an exemplary process for instant enrollment at a point-of-sale in accordance with the invention;
Detailed description18,212 words
#The following disclosure presents and describes various exemplary embodiments in sufficient detail to enable those skilled in the art to practice the invention, and it should be understood that other embodiments may be realized without departing from the spirit and scope of the invention. Thus, the following detailed description is presented for purposes of illustration only, and not of limitation, and the scope of the invention is defined solely by the appended claims.
#The present invention may be described herein in terms of functional block components and various processing steps. It should be appreciated that such functional blocks may be realized by any number of hardware and/or software components configured to perform the specified functions. For example, the present invention may employ various integrated circuit components (e.g., memory elements, processing elements, logic elements, look-up tables, and the like), which may carry out a variety of functions under the control of one or more microprocessors or other control devices. Similarly, the software elements of the present invention may be implemented with any programming or scripting language such as C, C++, Java, COBOL, assembler, PERL, or the like, with the various algorithms being implemented with any combination of data structures, objects, processes, routines, or other programming elements. Further, it should be noted that the present invention may employ any number of conventional techniques for data transmission, signaling, data processing, network control, and the like. For a basic introduction to cryptography, please review a text written by Bruce Schneider which is entitled “Applied Cryptography: Protocols, Algorithms, And Source Code In C,” published by John Wiley & Sons (second edition, 1996), which is hereby incorporated by reference.
#It should be appreciated that the particular implementations shown and described herein are illustrative of the invention and its best mode and are not intended to otherwise limit the scope of the present invention in any way. Furthermore, the connecting lines shown in the various figures contained herein are intended to represent exemplary functional relationships and/or physical couplings between the various elements. It should be noted that many alternative or additional functional relationships or physical connections may be present in a practical incentive system implemented in accordance with the invention.