# US 7,613,452 B2 · System and method for providing communications services > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 7,613,452 B2 - Document ID: US7613452B2 - Status: Granted - Kind: B2 - Application number: 11/077,334 - Filed: 2005-03-10 - Published: 2005-07-14 - Granted: 2009-11-03 - Earliest claimed: 2003-05-06 - Inventors: Joseph Allen Pence; Joseph L. Durkee; Roundell L. Harris, Jr.; Larry S. Wechter - Web page: https://patentgrep.com/patent/US7613452B2 ## CPC - H04M 3/5183: {Call or contact centers with computer-telephony arrangements} - H04M 3/5166: {in combination with interactive voice response systems or voice portals, e.g. as front-ends} - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) ## Abstract An enhanced services system for a telecommunications network includes operator equipment accessible by an operator, and a routing system for routing a call from a caller to the operator equipment. The caller may access e-mail creation and service and/or interpreter services. A method of sending an electronic message includes routing a call from a caller to operator equipment using a routing system, inputting information provided by the caller into the operator equipment to create an electronic message, and sending the electronic message to at least one recipient. A method pf translating a telephone conversation includes providing a routing system to connect to operator equipment a call from a caller, routing the call to the operator equipment using the routing system to enable communications between at least the caller and a bilingual operator, and translating at least a portion of the conversation between the caller and a third party. ## Claims ### Claim 1 A routing system for providing a communications service via a network comprising: a switch; a first link coupled to the switch and operable to relay a signal between a calling communications device and the switch; a second link coupled to the switch and operable to relay the signal between a called communications device and the switch; a third link coupled to the switch and operable to relay the signal between an operator communications device and the switch; a processor coupled to the switch operable to receive the signal from the first link and selectively activate the switch as a function of the signal to communicably couple the first link to the second link; and a line condition module in a memory of a computer; wherein the line condition module is operable to monitor the signal as the signal is relayed between the first link and the second link, and to selectively activate the switch as a function of the signal to communicably couple the first link and the second link to the third link. ### Claim 2 (depends on 1) The routing system of claim 1, wherein the calling communications device is associated with a calling telephone number and the computer is further operable to activate the switch to route the call to the third link as a function of the calling telephone number. ### Claim 3 (depends on 1) The routing system of claim 1, wherein the calling communications device is associated with a calling telephone number and the computer is further operable to activate the switch to route the call from the first link to the second link as a function of the calling telephone number. ### Claim 4 (depends on 1) The routing system of claim 1, wherein the calling communications device is associated with a calling telephone number, the called communications device is associated with a called telephone number, and the computer is further operable to activate the switch to route the call to the third link as a function of the calling telephone number and the called telephone number. ### Claim 5 (depends on 1) The routing system of claim 1, wherein the calling communications device comprises a telephone selected from the group consisting of a corded telephone, a cordless telephone, a cellular telephone, and a satellite telephone. ### Claim 6 (depends on 1) The routing system of claim 1, wherein the signal is an audio signal. ### Claim 7 (depends on 6) The routing system of claim 6, wherein the line condition module is further operable to selectively activate the switch when the audio signal comprises a tone. ### Claim 8 (depends on 7) The routing system of claim 7, wherein the tone is a DTMF tone. ### Claim 9 A routing system for providing a communications service via a network comprising: a switch; a first link coupled to the switch and operable to relay a signal between a calling communications device and the switch; a second link coupled to the switch and operable to relay the signal between a called communications device and the switch; a third link coupled to the switch and operable to relay the signal between an operator communications device and the switch; a processor coupled to the switch operable to receive the signal from the first link and read a number associated with the calling communications device from the signal, and to selectively activate the switch as a function of the signal to communicably couple the first link to the second link; and a line condition module in a memory of a computer; wherein the processor is operable to compare the number associated with the calling communications device to a number stored in the memory, and to selectively, based on the comparison, activate the line condition module to monitor the signal as the signal is relayed between the first link and the second link. ### Claim 10 (depends on 9) The routing system of claim 9, wherein the line condition module is operable to selectively activate the switch as a function of the signal to communicably couple the first link and the second link to the third link. ### Claim 11 (depends on 9) The routing system of claim 9, wherein the line condition module is further operable to selectively activate the switch to communicably couple the first link and the second link to the third link when the signal comprises a tone. ### Claim 12 (depends on 9) The routing system of claim 9, wherein the line condition module is further operable to selectively activate the switch to communicably couple the first link and the second link to the third link when the signal comprises a DTMF tone. ### Claim 13 (depends on 9) The routing system of claim 9, wherein the line condition module is further operable to selectively activate the switch to communicably couple the first link and the second link to the third link when the signal includes a predetermined spoken word. ### Claim 14 (depends on 6) The routing system of claim 6, wherein the line condition module is further operable to selectively activate the switch when the audio signal comprises a predetermined spoken word.