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AssigneeCisco Technology, Inc.
InventorsLabhesh Patel, Sanjeev Kumar, Mukul Jain, Joseph F. Khouri, Shmuel Shaffer
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A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD and a ticket dispenser coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store, the system comprising:
Apparatus for handling service requests received from persons who are physically present at a branch or store, the apparatus comprising:
A computer-readable memory encoded with a computer program for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store, the computer program when executed by a processor is operable to:
Dependencies are inferred from the claim text.