Tracking of process-related communication
AssigneeSap SE
InventorsKlaus Herter, Wolfram Siefke, Jens Staeck
Life of this patent
Estimating the term…
Abstract
The disclosure relates to tracking process-related communications between at least two members. To allow project planning, the invention provides a method in which communication events between the members are monitored. Communication information is determined from the monitored communication event, and from the communication information selected communication event information is extracted, such as, for example process information and member information related to the communication event. The selected communication event information is stored.
Claims21
A system for tracking communication between at least two members, the system comprising:
- a central monitoring unit that monitors a communication event between the members, wherein the monitoring unit determines communication information from the communication event;
- a tracking unit that extracts from the communication information selected communication event information;
- a mobile identification unit that automatically identifies a member of the at least two members and second communication information during a personal communication;
- and
- a storage unit that stores the selected communication event information.
A method for tracking communication between at least two members, the method comprising:
- monitoring, with a central monitoring unit operating on a computer, a communication event between the members and determining communication information from the monitored communication event, wherein the members are provided with mobile identification units that identify the members during a personal communication event;
- extracting, with a tracking unit operating on the computer, from the communication information selected communication event information related to the communication event, the selected communication event information selected from at least one of process information and member information;
- and
- storing, at the computer, at least one of the process information and the member information.
A computer readable medium storing instructions thereon, which, when executed by one or more processors, cause the one or more processors to perform operations comprising:
- monitoring communication events between at least two members and determining communication information from the monitored communication event, wherein the members are provided with mobile identification units that identify the members during a personal communication event;
- extracting, from the communication information, member information and process information related to the communication event;
- storing the member information and the process information;
- and
- displaying visualizations of the member information and the process information.
A method for tracking communication between at least two members, the method performed by a processor under control of a computer program product, the method comprising:
- monitoring, with a processor-implemented monitoring unit, a communication event between the members and determining communication information from the monitored communication event, wherein the communication information comprises the length of the communication event;
- extracting, with a processor-implemented tracking unit, from the communication information selected communication event information related to the communication event, the selected communication event information selected from at least one of process information and member information;
- and
- storing, in memory, at least one of the process information and the member information.
A method for tracking communication between at least two members, the method performed by a computer system having a monitoring unit, a tracking unit, and a storage unit, the method comprising:
- monitoring, with the monitoring unit, a communication event between the members and determining communication information from the monitored communication event;
- extracting, with the tracking unit, from the communication information selected communication event information related to the communication event, the selected communication information selected from at least one of process information and member information;
- storing, at the storage unit, at least one of the process information and the member information;
- and
- storing, at the storage unit, a frequency of communication events occurring between the members.
Dependencies are inferred from the claim text.