Dual-mode broadband modem

A method for determining a source of an interruption in broadband service, comprising:

• communicating with a broadband service provider with a primary communication device of a dual-mode broadband modem using a first network protocol, the dual-mode broadband modem connected with at least one user device;
• storing historical data relating to the performance of the primary communication device;
• activating a secondary communication device of the dual-mode broadband modem upon an interruption in broadband service between the primary communication device and the broadband service provider;
• and
• sending at least a portion of the historical data to the broadband service provider with the secondary communication device using a second network protocol, the first network protocol different form the second network protocol, upon activation of the secondary communication device for processing to determine a source of the interruption in broadband service between the primary communication device and the broadband service provider.

Computer-readable storage hardware containing a set of instructions for determining a source of an interruption in broadband service, the set of instructions to direct a processor to perform acts of:

• communicating with a broadband service provider with a primary communication device of a dual-mode broadband modem using a first network protocol, the dual-mode broadband modem connected to at least one user device;
• storing historical data relating to the performance of the primary communication device;
• detecting an interruption in broadband service between the primary communication device and the broadband service provider;
• activating a secondary communication device of the dual-mode broadband modem to communicate with the broadband service provider, using a second network protocol that is different from the first network protocol, upon the detection of the interruption in broadband service between the primary communication device and the broadband service provider;
• and
• sending at least a portion of the historical data to the broadband service provider via the secondary communication device upon activation of the secondary communication device for processing to determine a source of the interruption in broadband service between the primary communication device and the broadband service provider.

A method for determining a source of an interruption in broadband service comprising:

• communicating with a dual-mode broadband modem connected to at least one user device, via a primary communication device of the dual-mode broadband modem, using a first network protocol;
• receiving historical data relating to performance of the primary communication device of the dual-mode broadband modem, via a secondary communication device of the dual-mode broadband modem, using a second network protocol that is different from the first network protocol, after an interruption in service between the primary communication device and a broadband service provider;
• processing the historical data received via the secondary communication device to determine a source of the interruption in broadband service between the primary communication device and the broadband service provider;
• and
• sending a suggestion to the dual-mode broadband modem via the secondary communication device regarding how to alleviate the source of the interruption in broadband service between the primary communication device and the broadband service provider.

Computer-readable storage hardware containing a set of instructions for determining a source of an interruption in broadband service, the set of instructions to direct a processor to perform acts of:

• communicating with a dual-mode broadband modem connected to at least one user device, via a primary communication device of the dual-mode broadband modem, using a first network protocol;
• receiving historical data relating to performance of the primary communication device of the dual-mode broadband modem, via a secondary communication device of the dual-mode broadband modem, using a second network protocol that is different from the second network protocol, after an interruption in service between the primary communication device and a broadband service provider;
• processing the historical data received via the secondary communication device to determine a source of the interruption in broadband service between the primary communication device and the broadband service provider;
• and
• sending a suggestion to the dual-mode broadband modem via the secondary communication device regarding how to alleviate the source of the interruption in broadband service between the primary communication device and the broadband service provider.