System and method for generating, monitoring and reporting performance information relating to data transmissions

A method for monitoring and reporting performance information relating to data transmission, comprising:

• receiving at a central controller a data transmission addressed to a terminating party, the central controller being configured to route data transmission to at least one of a plurality of network service providers;
• identifying at the central controller one of the plurality of network service providers associated with the terminating party to enable routing of the data transmission;
• establishing by the central controller a connection between an originating party and the identified network service provider for routing of the data transmission to the terminating party;
• routing by the central controller the data transmission to the identified network service provider;
• monitoring by the central controller a status of a portion of the data transmission while the data transmission to the terminating party is in progress and until the connection with the terminating party is terminated;
• generating at the central controller performance information associated with the data transmission based on the monitored data transmission;
• and
• reporting by the central controller the performance information to a third party;
• wherein the performance information includes at least one of a time necessary for the identified network service provider to connect to the terminating party, how long the terminating party took to answer a call, whether an interactive voice response unit was utilized, whether the originating party exchanged dual-tone multi-frequency, how long the call was on hold whether the call was dropped and who was responsible for terminating or dropping the connection to the terminating party.