System and method for closed loop decisionmaking in an automated care system

A system comprising:

• a) a processor;
• b) a computer memory connected to said processor containing one or more models utilized to process a customer interaction, said customer interaction comprising:
• i) one or more statements made by a customer;
• ii) one or more prompts played for said customer;
• c) a set of computer executable instructions stored in said computer memory and configured to:
• i) coordinate processing of the customer interaction;
• ii) maintain a set of context information related to said customer interaction;
• iii) create a data record comprising information related to said customer interaction from said set of context information;
• iv) store information from said data record in said computer memory;
• v) utilize information from said data record stored in said computer memory, along with information from a plurality of other data records comprising context information gathered during a plurality of interactions with other customers, to automatically create one or more model updates without involvement from a human being;
• vi) automatically update one or more of said models using one or more of said model updates without involvement from a human being;
• wherein the set of computer executable instructions is configured to automatically update one or more of said models using one or more of said model updates without involvement from a human being in response to a trigger, wherein said trigger comprises at least one element selected from the group consisting of:
• i) a usage milestone, wherein the usage milestone is a trigger condition based at least in part on number of interactions processed by the system;
• ii) the creation of the one or more model updates;
• and
• iii) a schedule, wherein the schedule is a trigger condition based at least in part on elapsed time.