Telematics unit and method for operating
AssigneeGeneral Motors Corporation
InventorsGary A. Watkins, Christopher L Oesterling, Wylie R Burt
Life of this patent
Estimating the term…
Abstract
A method of operating a telematics unit comprising the steps of: first operating the telematics unit in a logistical support mode containing a first set of operations assisting tracking of at least one of (a) the telematics unit and (b) a vehicle containing the telematics unit through storage and travel; and second operating the telematics unit in a customer service mode containing a second set of operations supporting a customer associated with the vehicle, wherein the first set of operations contains at least one operation unique from the second set of operations.
Claims14
A method of operating a telematics unit within a vehicle comprising the steps of:
- first operating the telematics unit in a logistical support mode that utilizes a first set of operations that assists in remote tracking of the vehicle containing the telematics unit and that tracks shipment and delivery of the vehicle prior to a sale of the vehicle to a customer,
- second operating the telematics unit in a separate customer service mode that utilizes a second set of operations that supports a customer associated with the vehicle and that provides support after the sale of the vehicle to the customer, and
- activating a customer account and triggering a change from operating the telematics unit in the logistical support mode to a customer service mode.
A method of operating a telematics unit within a vehicle, comprising the steps of:
- (a) activating the telematics unit;
- (b) executing a logistical support program with the telematics unit, where the logistical support program includes instructions for collecting and reporting data regarding the vehicle and is executed following activation of the telematics unit but before a sale of the vehicle to a customer;
- (c) activating a subscriber account for the telematics unit;
- and
- (d) executing a customer service program with the telematics unit, where the customer service program includes instructions for responding to user requests and is executed following activation of the subscriber account.
Dependencies are inferred from the claim text.