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AssigneeAT&T Intellectual Property I, L.P.
InventorsSteven G. Smith, Robert H. Willis, Jr., Mitchell E. Davis, Marvin R. Hamrick, Roland T. Morton, Jr., Jeffery A. Sylvester
Estimating the term…
Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.
A method for generating a work order for a first customer service location, the method comprising:
A system for generating a work order for a customer service technician, comprising a technician server configured to:
A computer readable medium having stored thereon computer-readable instructions which, when executed by a computer, cause the computer to perform a method for generating a work order for a customer service technician, the method comprising:
Dependencies are inferred from the claim text.