Pre-connection system readiness for receiving voice and data commands
AssigneeGeneral Motors Corporation
InventorsHitan S. Kamdar, Russell A. Patenaude, Anthony J. Sumcad, Shpetim S. Veliu, Brad T. Reeser
Life of this patent
Estimating the term…
Abstract
A pre-connection readiness system employs a telematics unit and a telematics call center. The telematics unit receives and stores pre-connection user information prior to a connection between the telematics unit and the telematics call center. The telematics unit and the telematics call center exchange the pre-connection user information subsequent to the connection between the telematics unit and the telematics call center.
Claims19
A system, comprising:
- a telematics unit;
- and
- a call center;
- wherein the telematics unit includes means for receiving and storing pre-connection user information after initiating a connection between the telematics unit and the call center but prior to establishing the connection between the telematics unit and the call center;
- and
- wherein the telematics unit and the call center include means for exchanging the received and stored pre-connection user information upon establishing the connection between the telematics unit and the call center.
A method of establishing a connection between a telematics unit and a call center, the method comprising:
- initiating a connection from the telematics unit to the call center;
- receiving and storing pre-connection user information after the connection is initiated but prior to establishing the connection;
- and
- transmitting the received and stored pre-connection user information to the call center upon establishing the connection.
A method of communicating from a telematics unit to a call center comprising:
- initiating a connection from the telematics unit to the call center;
- receiving and storing pre-connection user information after the connection is initiated but prior to establishing the connection;
- transmitting the received and stored pre-connection user information to the call center upon establishing the connection;
- receiving a communication including the pre-connection user information at the call center;
- parsing the pre-connection user information to determine the contents of the pre-connection user information;
- and
- routing the communication in response to the contents of the pre-connection user information.
Dependencies are inferred from the claim text.