US 7,596,373 B2 · Method and system for quality of service (QoS) monitoring for wireless devices

Abstract

Method and apparatus to monitor MQoS of wireless mobile devices is described. In one embodiment, the present invention provides a method to monitor the health of 3G mobile devices and provide a status check of such health to network technicians, supervisors, and management. In one aspect, mobile devices on the network perform measurement of MQoS factors that are reported to a quality of service backend. The MQoS data is combined to show current and historical network status. In another aspect, alarms may be set to notify specific managers when manager programmable conditions occur, such as low system performance, or specific error conditions occur. Reports may be generated summarizing and illustrating performance in tabular and graphical form. Parameters used for testing and monitoring mobile devices may be input to specific mobile devices or groups of mobile devices in a system. In one aspect, customer care or call centers may be enabled to request specific tests from specific mobile devices and utilize the overall network status to diagnose and/or resolve customer issues.

Claims38

Dependent claims

A method of monitoring quality of service associated with a packet-based wireless network, the wireless network including at least one wireless device and a fixed transceiver wherein the wireless device comprises a mobile handset having an internal processor, an internal memory and a user input for input of data by a user of the wireless device, the method comprising:

embedding a program in the processor for processing quality of service data in the handset,
monitoring, by the wireless device, communication data packets associated with a communication link established between the wireless device and the wireless network;
determining at least one quality of service metric to measure with respect to a user of the wireless device;
receiving quality of service data from the communication data packets relevant to determine a quality of service;
storing quality of service data in the memory of the handset;
processing the quality of service data in the handset in a manner relevant to determining the quality of service using the embedded quality of service program in the processor;
and,
wirelessly providing the processed data to the fixed transceiver wherein at least one quality of service data is input by the user using the wireless device.

5 more elements

Dependencies are inferred from the claim text.

Method and system for quality of service (QoS) monitoring for wireless devices

Life of this patent

Method and system for quality of service (QoS) monitoring for wireless devices

Life of this patent

Abstract

Claims38