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US 7,584,385 B2Granted
Method and system for customer support
AssigneeXerox Corporation
InventorDonald Thresh
Life of this patent
Estimating the term…
Abstract
An embodiment generally relates to a method of software support. The method includes receiving a request for assistance for a selected device and analyzing an associated fault log for the selected device, where the associated fault log logging at least one fault. The method also includes determining at least one software release for the at least one fault.
Claims16
A method of software support, the method comprising:
- receiving a request for assistance for a selected device;
- analyzing an associated fault log for the selected device, the associated fault log logging at least one fault;
- determining at least one software release for the at least one fault;
- and
- displaying a listing of the at least one software release.
2 more elements
A system for customer support, the system comprising:
- a database configured to store information associating a plurality of software releases with respective faults;
- and
- an advisor module configured to interface with the database, wherein the advisor module is configured to receive a fault log from a selected device, the fault log containing at least one fault, determine a recommended software release based on the at least one fault, and display a listing of the recommended software release.
Dependencies are inferred from the claim text.