Modeling and simulation of workcenter processes
AssigneeAT&T Corp.
InventorsParitosh Bajpay, Hossein Eslambolchi, John McCanuel, Sridar Seetharaman
Life of this patent
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Abstract
A method includes generating a model of an existing workcenter process and a modified version of the existing workcenter process based on one or more decision-making parameters. The workcenter process is a workcenter process for a telecommunications network. The model for the existing workcenter process and the model for the modified version of the existing workcenter process are simulated to determine whether to modify any of the process steps in the existing workcenter process. The decision is based on the effect on the decision-making parameter(s) of modifying the workcenter process from the existing workcenter process.
Claims20
A method for modifying an existing workcenter process for a telecommunications network, the method to be executed on a computer, comprising:
- generating, using the computer, a first model of an existing workcenter process based on at least one decision-making parameter, wherein the workcenter process is a process for resolving problem tickets;
- generating, using the computer, a second model of a modified version of the existing workcenter process based on the at least one decision-making parameter;
- simulating, using the computer, the first model and the second model to determine whether to modify the existing workcenter process;
- and
- if it is determined to modify the existing workcenter process based on the simulating step, then modifying the existing workcenter process for the telecommunication network.
Dependencies are inferred from the claim text.