Method and system for offering debt recovery products to a customer
AssigneeCapital One Financial Corporation
InventorScott Bass
Life of this patent
Estimating the term…
Abstract
Methods and systems for offering debt recovery products to customers having delinquent accounts are disclosed. A debt recovery service retrieves delinquent account information corresponding to a customer. Based on the retrieved delinquent account information, the debt recovery service determines a set of debt recovery offers for the customer. The customer sends customer selection information to the debt recovery service. Customer selection information customizes a debt recovery product that corresponds to one of the set of debt recovery offers. The debt recovery service then creates a debt recovery account for the customized debt recovery product.
Claims16
A method, implemented using a computer, for offering debt recovery products to customers having delinquent accounts, the method comprising:
- retrieving, using the computer, delinquent account information corresponding to a delinquent account for a customer, the delinquent account having a balance;
- determining, using the computer, a set of debt recovery offers for the customer based on the delinquent account information, the set of debt recovery offers including a debt recovery credit card product;
- ranking, using the computer, the debt recovery offers of the set of debt recovery offers when there is more than one debt recovery offer in the set;
- receiving, using the computer, customer selection information from the customer, the customer selection information customizing a debt recovery product corresponding to one of the set of debt recovery offers;
- and
- creating, using the computer, a debt recovery account for the customized debt recovery product,
- wherein when the debt recovery product is the debt recovery credit card product, the debt recovery account is a credit card account with an initial balance based on the delinquent account balance.
An apparatus for offering debt recovery products to customers having delinquent accounts, the apparatus comprising:
- an account database that stores delinquent account information corresponding to a delinquent account for a customer, the delinquent account having a balance;
- an offer decision model that determines a set of debt recovery offers for a customer based on delinquent account information that corresponds to the customer, the set of debt recovery offers including a debt recovery credit card product, and ranks the debt recovery offers of the set of debt recovery offers when there is more than one debt recovery offer in the set;
- a server that receives customer selection information from the customer, the customer selection information customizing a debt recovery product corresponding to one of the set of debt recovery offers;
- and
- a fulfillment engine that creates a debt recovery account for the customized debt recovery product,
- wherein when the debt recovery product is the debt recovery credit card product, the debt recovery account is a credit card account with an initial balance based on the delinquent account balance.
An apparatus for offering debt recovery products to customers having delinquent accounts, the apparatus comprising:
- means for retrieving delinquent account information corresponding to a delinquent account for a customer, the delinquent account having a balance;
- means for determining a set of debt recovery offers for the customer based on the delinquent account information, the set of debt recovery offers including at least one debt recovery credit card product;
- means for ranking the debt recovery offers of the set of debt recovery offers when there is more than one debt recovery offer in the set;
- means for receiving customer selection information from the customer, the customer selection information customizing a debt recovery product corresponding to one of the set of debt recovery offers;
- means for creating a debt recovery account for the customized debt recovery product, and
- a storage device for storing data relating to the debt recovery account on a computer-readable medium,
- wherein when the debt recovery product is the debt recovery credit card product, the debt recovery account is a credit card account with an initial balance based on the delinquent account balance.
A method, implemented using a computer, for offering debt recovery products to customers having delinquent accounts, the method comprising:
- acquiring by a debt recovery service, using the computer, a portfolio of delinquent accounts;
- notifying, using the computer, one or more customers corresponding to the portfolio of delinquent accounts to contact the debt recovery service;
- retrieving, using the computer, delinquent account information corresponding to a notified customer, the delinquent account information being for a delinquent account from the portfolio having a balance;
- determining, using the computer, a set of debt recovery offers for the notified customer based on the delinquent account information, the set of debt recovery offers including at least one debt recovery credit card product;
- ranking, using the computer, the debt recovery offers of the set of debt recovery offers when there is more than one debt recovery offer in the set;
- receiving, using the computer, customer selection information from the notified customer, the customer selection information customizing a debt recovery product corresponding to one of the set of debt recovery offers;
- and
- creating, using the computer, a debt recovery account for the customized debt recovery product,
- wherein when the debt recovery product is the debt recovery credit card product, the debt recovery account is a credit card account with an initial balance based on the balance for the delinquent account corresponding to the notified customer.
Dependencies are inferred from the claim text.