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US 7,480,064 B2Granted
Method and system for providing updated help and solution information at a printing device
AssigneeRicoh Company, Ltd.
InventorSeiichi Katano
Life of this patent
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AssigneeRicoh Company, Ltd.
InventorSeiichi Katano
Estimating the term…
A method and system for providing updated help and solution information at a printing device is disclosed. According to one aspect, a printing device is configured to detect a problem relative to the printing device, to download solution data from a remote server, and display recommended actions to address the problem. According to another aspect, a printing device is configured to receive user input through a user interface on the printing device, and to print instructions for operating the printing device in response to the user input. According to another aspect, a printing device is configured to collect statistics that indicate how many times one or more particular help instructions or particular recommended actions have been selected or displayed. The printing device is further configured to provide the statistics to a remote server.
A printing device configured to:
A printing device configured to:
A printing device configured to:
A printing device configured to:
A method of updating printing device solution data, the method comprising:
A method of updating printing device solution data, the method comprising:
A computer-readable storage medium encoded with one or more sequences of instructions for updating printing device solution data, which instructions, when executed by one or more processors, cause the one or more processors to perform steps comprising:
A computer-readable storage medium encoded with one or more sequences of instructions for updating printing device solution data, which instructions, when executed by one or more processors, cause the one or more processors to perform steps comprising:
Dependencies are inferred from the claim text.