Ordering provisioning request execution based on service level agreement and customer entitlement
AssigneeInternational Business Machines Corporation
InventorsMiguel Edmundo Gasca, Jr., Elfred Pagan, Abigail Alice Tittizer
Life of this patent
Estimating the term…
Abstract
A solution provided here comprises receiving requests for a service from a plurality of customers, responding to the requests for a service, utilizing a shared infrastructure, and configuring the shared infrastructure, based on stored customer information. Another example of such a solution comprises: analyzing at least one provisioning request; assigning a priority to the provisioning request, based on performance data and stored customer information; configuring a shared infrastructure, according to the provisioning request and the priority; and responding to requests for services, utilizing the shared infrastructure.
Claims16
A method of allocating computing resources, said method comprising:
- receiving requests for services from a plurality of customers;
- responding to said requests for services, utilizing a shared infrastructure;
- and
- configuring said shared infrastructure, based on stored customer information for the plurality of customers, wherein the stored customer information comprises service level agreement information comprising terms of a service level agreement for each of the plurality of customers;
- wherein said configuring comprises assigning a priority to the requests, based on the terms of the service level agreement for each of the plurality of customers.
A method of allocating computing resources, said method comprising:
- analyzing at least one provisioning request;
- assigning a priority to said at least one provisioning request, based on performance data and stored customer information for each of a plurality of customers, wherein the stored customer information comprises service level agreement information comprising terms of a service level agreement for each of the plurality of customers;
- configuring a shared infrastructure, according to said provisioning request and said priority;
- and
- responding to requests for services, utilizing said shared infrastructure.
Dependencies are inferred from the claim text.