System and method for managing performance of communication lines of a communication network

A system, comprising:

• a first server that maintains trouble ticket data corresponding a plurality of communication lines corresponding to a separate identifier for each communication line in the plurality of lines, each line in the plurality of lines providing network content to customer premises equipment;
• and
• a second server that receives an identifier for a particular communication line in the plurality of lines from a user device and wherein the second server:
• initiates interrogation of the particular communications lines in response to receiving the identifier;
• receives performance data relating to the interrogation of the particular line;
• receives filed test data from the remote user device relating to the particular communications line;
• and
• converts at least one of the field performance data and the performance data relating to the interrogation from a web based format to a mainframe format and transmits the converted data to the first server corresponding to a trouble ticket associated with the particular communication line.