Order and payment visibility process
AssigneeUnited Parcel Service of America, Inc.
InventorsJohn A. Gilberto, Dave Gittings
Life of this patent
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Abstract
The present invention discloses systems and methods for facilitating order entry, fulfillment, shipment and payment in a networked environment. In a preferred embodiment, the present invention describes a system for communicating order entries from a seller to a supplier, while providing order status information to the buyer. Also, according to a preferred embodiment of the present invention, a system and method for electronic invoice presentment, dispute resolution and payment in a networked environment is described.
Claims16
A method for product order entry, product order visibility and product order processing in a communications network, the method comprising the steps of:
- receiving, via a seller communications device having communications network access, a product order from a buyer communications device;
- submitting, via said seller communications device having communications network access, said product order to an order entry and visibility system, wherein the submitting includes selecting one or more suppliers from a plurality of suppliers to fulfill said product order;
- communicating, via said order entry and visibility system, said product order to a supplier communications device;
- receiving, via said supplier communications device having communications network access, said product order from said order entry and visibility system;
- fulfilling at least a portion of said product order;
- providing product order fulfillment information to said order entry and visibility system;
- shipping said at least a portion of said product order;
- tracking a shipping status of said at least a portion of said product order via said order entry and visibility system;
- in response to said shipping status indicating that said at least a portion of said product order has been delivered, generating an invoice via said order entry and visibility system;
- providing said buyer with an opportunity to dispute said invoice;
- and
- resolving disputes related to said invoice via said order entry and visibility system.
Dependencies are inferred from the claim text.