US 7,443,970 B2Granted

Logging calls according to call context

AssigneeInternational Business Machines Corporation

InventorsMichael Wayne Brown, Joseph Herbert McIntyre, Michael A. Paolini, James Mark Weaver, Scott Lee Winters

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Abstract

A method, system, and program for logging calls according to call context are provided. A context for a call is detected, where the context include information such as the parties to a call, whether a backup party is accessed, where the call is on behalf of another, the locations of the parties to the call, the subject matter of the call, tariffs applied during the call, billing for telephone services accessed during the call, and orders placed during the call. At least one context based logging request valid for the context for the call is accessed from among multiple context based logging requests stored for multiple parties. Parties requesting logging may include parties to the call, on behalf of parties, third parties, and guardians. The context is logged according to the context based logging request.

Claims19

Dependent claims

A method for controlling call logging, comprising:

detecting a context for a call, wherein the context for a call includes the identity of the caller and the identity of the callee, the origin device identity and origin device owner, the destination device identity and destination device owner, the location of the caller and the location of the callee, the path of a call, and billing information for the caller and billing information for the callee, further comprising:
detecting a plurality of context clues for a call, wherein said plurality of context clues comprise an authenticated identity of a caller of said call, an authenticated identity of a callee of said call, an identity of an origin device, an identity of a destination device, a location said call originates, and a location said call terminates, a subject matter of said call, a context of previous calls between said caller and said callee, and a line number path of said call;
and
identifying a context for said call from said plurality of context clues, including inferring from said context clues who is placing said call, who is receiving said call, whether said call is behalf of another, whether a backup art is accessed, at least one device utilized for said call, a location of said at least one device utilized for said call, a billing plan for said call, a path of line numbers accessed during said call, and a subject matter of said call;
filtering a plurality of context based logging requests for a plurality of parties according to said context;
detecting a selection of said plurality of context based logging request that are relevant for said context;
determining said at least one context based logging request that is valid for said context for said call;
accessing at least one context based logging request valid for said context for said call;
recording said call according to said context based logging request, including notifying at least one party to said call that said call is being recorded;
logging said context according to said context based logging request, including:
notifying at least one party to said call that said context for said call is being logged;
and
notifying at least one party to said call of a designated party for which said context is being logged;
responsive to detecting an update to said context during said call, updating said logging of said context;
and controlling output of said logged context to a party making said logged context request.

12 more elements

A system for controlling call logging, comprising:

a logging controller communicatively connected to a trusted telephone network;
means for detecting a context for a call at said logging controller, wherein the context for a call includes the identity of the caller and the identity of the callee, the origin device identity and origin device owner, the destination device identity and destination device owner, the location of the caller and the location of the callee, the path of a call, and billing information for the caller and billing information for the callee, further comprising
means for detecting a plurality of context clues for a call, wherein said plurality of context clues comprise an authenticated identity of a caller of said call, an authenticated identity of a callee of said call, an identity of an origin device, an identity of a destination device, a location said call originates, and a location said call terminates, a subject mailer of said call, a context of previous calls between said caller and said callee, and a line number path of said call;
and
means for identifying a context for said call from said plurality of context clues, including inferring from said context clues who is placing said call, who is receiving said call, whether said call is behalf of another, whether a backup party is accessed, at least one device utilized for said call, a location of said at least one device utilized for said call, a billing plan for said call, a path of line numbers accessed during said call, and a subject mailer of said call;
means for filtering a plurality of context based logging requests for a plurality of parties according to said context;
means for detecting a selection of said plurality of context based logging request that are relevant for said context;
means for determining said at least one context based logging request that is valid for said context for said call;
means for accessing at least one context based logging request valid for said context for said call;
means for recording said call according to said context based logging request, including notifying at least one party to said call that said call is being recorded;
means for logging said context according to said context based logging request, including:
means for notifying at least one party to said call that said context for said call is being logged;
and
means for notifying at least one party to said call of a designated party for which said context is being logged;
means for responsive to detecting an update to said context during said call, updating said logging of said context;
and
means for controlling output of said logged context to a party making said logged context request.

14 more elements

A computer program product for controlling call logging, comprising:

a recording medium;
means, recorded on said recording medium, for detecting a context for a call, wherein the context for a call includes the identity of the caller and the identity of the callee, the origin device identity and origin device owner, the destination device identity and destination device owner, the location of the caller and the location of the callee, the path of a call, and billing information for the caller and billing information for the callee, further comprising:
means, recorded on said recording medium, for detecting a plurality of context clues for a call, wherein said plurality of context clues comprise an authenticated identity of a caller of said call, an authenticated identity of a callee of said call, an identity of an origin device, an identity of a destination device, a location said call originates, and a location said call terminates, a subject matter of said call, a context of previous calls between said caller and said callee, and a line number path of said call;
and
means, recorded on said recording medium, for identifying a context for said call from said plurality of context clues, including inferring from said context clues who is placing said call, who is receiving said call, whether said call is behalf of another, whether a backup party is accessed, at least one device utilized for said call, a location of said at least one device utilized for said call, a billing plan for said call, a path of line numbers accessed during said call, and a subject matter of said call;
means, recorded on said recording medium, for filtering a plurality of context based logging requests for a plurality of parties according to said context;
means, recorded on said recording medium, for detecting a selection of said plurality of context based logging request that are relevant for said context;
means, recorded on said recording medium, for determining said at least one context based logging request that is valid for said context for said call;
means, recorded on said recording medium, for accessing at least one context based logging request valid for said context for said call;
means, recorded on said recording medium, for recording said call according to said context based logging request, including notifying at least one party to said call that said call is being recorded;
means, recorded on said recording medium, for logging said context according to said context based logging request, including;
means, recorded on said recording medium, for notify in at least one party to said call that said context for said call is being logged;
and
means, recorded on said recording medium, for notifying at least one party to said call of a designated party for which said context is being logged;
means, recorded on said recording medium, for controlling output of said logged context to a party making said logged context request.

12 more elements

Dependencies are inferred from the claim text.

Facts

Application: 10/022,624Filed 17 Dec 2001
Published: US 2003/0112928 A119 Jun 2003
Granted: 28 Oct 2008
Term ends: Not estimatedThe source records don’t support an estimate.

Classification12 codes

H04M 15/44
Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless…:…
H04M 3/2218
Arrangements for supervision, monitoring or testing: call detail recording
H04M 3/385
Using authorisation codes or passwords: using speech signals
H04M 3/387
Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections: using subscriber identification cards