US 7,406,467 B1Granted

Network-based management of airline customer data

AssigneeUnisys Corporation

InventorShirley A. White

Life of this patent

Estimating the term…

Loading patent…

Abstract

A management system for a transportation carrier such as an airline is described that provides network-based management of customer data by allowing a user to form a list comprising multiple customers associated with different sets of criteria and to process customer data corresponding to customers associated with multiple lists defined by different criteria. In one embodiment, an airline management system allows a user to append additional customers to a list comprising previously selected customers without having to re-request the list with additional search criteria and re-select the previously selected customers. The airline management system also allows a user to simultaneously display multiple lists of customers that are defined by different criteria. As a result, airline personnel using the airline management system may more effectively and efficiently access and manage customer data required to provide airline services.

Claims29

Dependent claims

A computer-implemented method for managing transportation carrier services comprising:

presenting a network user interface to receive a first set of search criteria;
searching a database to identify a first set of one or more customers that satisfy the first set of search criteria;
generating an intermediate list comprising the identified first set of customers;
presenting the network user interface to receive a second set of search criteria different than the first set of search criteria;
searching the database to identify a second set of one or more customers that satisfy the second set of search criteria;
forming a composite list from the first set of customers and the second set of customers;
and
displaying the composite list via the network user interface,
wherein presenting the network user interface comprises presenting the network user interface to further display a plurality of interrelated screens including:
a first screen that the user interface initially displays to receive the first set of search criteria and present a first button that when activated indicates formation of the composite list, and
a second screen that the user interface displays in response to a first activation of the first button to display the intermediate list comprising the first set of customers that satisfy the first set of search criteria, receive a selection of one or more of the customers of the intermediate list, present a second button that when activated indicates the search and append action, and present a third button that when activated accepts an airline management action performed on one or more of the customers of the intermediate list,
wherein in response to activation of the second button, the user interface redisplays the first screen to receive the second set of search criteria, and
wherein in response to a second activation of the first button, the user interface redisplays the second customer screen to display the composite list, the composite list comprising the customers selected from the intermediate list and the customers that satisfy the second set of search criteria, present the second button that when activated indicates the search and append action, and present a third button that when activated accepts an airline management action performed on one or more of the customers of the composite list.

10 more elements

An airline management system comprising:

a host computer system that stores customer data associated with customers of one or more airlines;
a computer coupled to the host computer system;
a user interface software module operating on the computer to present a user interface for receiving a first set of search criteria and a second set of search criteria different than the first set of search criteria;
and
a list management module executing on the host computer system,
wherein the list management module accesses a database in accordance with the first search criteria to form an intermediate list identifying a first set of one or more customers that satisfy the first set of search criteria,
wherein the list management module accesses the database in accordance with a second set of search criteria to form a composite list that includes a second set of one or more customers that satisfy the second set of search criteria and at least a portion of the intermediate list identifying the first set of custom ers,
wherein the user interface displays the composite list,
wherein the user interface software module presents the user interface by further presenting the user interface to display a plurality of interrelated screens including:
a first screen that the user interface initially displays to receive the first set of search criteria and present a first button that when activated indicates formation of the composite list, and
a second screen that the user interface displays in response to a first activation of the first button to display the intermediate list comprising, the first set of customers that satisfy the first set of search criteria, receive a selection of one or more of the customers of the intermediate list, present a second button that when activated indicates the search ad append action, and present a third button that when activated accepts any airline management action performed on one or more of the customers of the intermediate list, wherein in response to activation of the second button the user interface module redisplays the first screen to receive the second set of search criteria, and
wherein in response to a second activation of the first button, the user interface module redisplays the second customer screen to display the composite list, the composite list comprising the customers selected from the intermediate list and the customers that satisfy the second set of search criteria, present the second button that when activated indicates the search and append action, and present a third button that when activated accepts an airline management action performed on one or more of the customers of the composite list.

9 more elements

Dependencies are inferred from the claim text.