Method and system for providing user-selected telematic services
AssigneeGeneral Motors Corporation
InventorFrederick J. Beiermeister
Life of this patent
Estimating the term…
Abstract
The present invention provides a system and method for providing user-selected telematics services in a mobile vehicle. The method includes accessing a menu of available telematics services and selecting a desired telematics service. The method also includes determining a telematics service fee based on the user selected service and paying the user selected telematics service fee via remote resource. The method further includes receiving the selected telematics service.
Claims14
A method for providing user-selected telematics services in a mobile vehicle, the method comprising:
- initiating a service request by depressing an onboard call center request button or by speaking the request, whereby an onboard voice response unit (VRU) is alerted that a service request sequence is initiated;
- playing, from the VRU in response to the alert, a preprogrammed audible script presenting a menu of available telematics services;
- selecting a desired telematics service;
- sending a request to an onboard control gate, in operative communication with the VRU, to retrieve, from the onboard control gate, vehicle-specific information and a fixed dollar amount for the selected telematics service;
- automatically transmitting, from the control gate to a call center, the vehicle-specific information and the fixed dollar amount, and a request for the selected telematics service;
- determining a telematics service fee based on the user selected telematics service;
- paying the user selected telematics service fee via a remote resource;
- and
- providing from the call center to the mobile vehicle, after recognition of the vehicle-specific information and the fixed dollar amount, the selected telematics service.
A computer readable medium encoded with computer executable program instructions when executed by a processor for providing user-selected telematics services in a mobile vehicle, the computer readable medium comprising:
- computer readable program code for initiating a service request in response to depression of an onboard call center request button or verbalization of the request, whereby an onboard voice response unit (VRU) is alerted that a service request sequence is initiated;
- computer readable program code for playing, from the VRU in response to the alert, a preprogrammed audible script presenting a menu of available telematics services;
- computer readable program code for selecting a desired telematics service;
- computer readable program code for sending a request to an onboard control gate, in operative communication with the VRU, to retrieve, from the onboard control gate, vehicle-specific information and a fixed dollar amount for the selected telematics service;
- computer readable program code for automatically transmitting, from the control gate to a call center, the vehicle-specific information and the fixed dollar amount, and a request for the selected telematics service;
- computer readable program code for determining a telematics service fee based on the user selected service;
- computer readable program code for paying the user selected telematics service fee via a remote resource;
- and
- computer readable program code for providing from the call center to the mobile vehicle, after recognition of the vehicle-specific information and the fixed dollar amount, the selected telematics service.
A system for providing user-selected telematics services in a mobile vehicle, the system comprising:
- means for initiating a service request, whereby an onboard voice response unit (VRU) is alerted that a service request sequence is initiated;
- means for playing, from the VRU in response to the alert, a preprogrammed audible script presenting a menu of available telematics services;
- means for selecting a desired telematics service;
- means for sending a request to an onboard control gate, in operative communication with the VRU, to retrieve, from the onboard control gate, vehicle-specific information and a fixed dollar amount for the selected telematics service;
- means for automatically transmitting, from the control gate to a call center, the vehicle-specific information and the fixed dollar amount, and a request for the selected telematics service;
- means for determining a telematics service fee based on the user selected service;
- means for paying the user selected telematics service fee via a remote resource;
- and
- means for providing from the call center to the mobile vehicle, after recognition of the vehicle-specific information and the fixed dollar amount, the selected telematics service.
Dependencies are inferred from the claim text.