Method and system for automated unit service requests from a telematics unit
AssigneeGeneral Motors Corporation
InventorsDavid W. Rockett, Gary A. Watkins
Life of this patent
Estimating the term…
Abstract
The current invention provides a method for automated unit service requests from a telematics unit. A unit request call trigger is set at the telematics unit from a call center. A unit request call is received based on the unit request call trigger. The telematics unit is configured in response to the received unit request call. A computer usable medium with suitable computer program code is employed for automated unit service requests from a telematics unit.
Claims20
A method for automated unit service requests from a telematics unit, the method comprising:
- setting a unit request call trigger at the telematics unit from a call center;
- receiving a unit request call based on the unit request call trigger;
- and
- configuring the telematics unit in response to the received unit request call;
- wherein the step of receiving a unit request call based on the unit request call trigger comprises:
- receiving a carrier response to a generated unit request call, wherein the carrier response indicates MIN availability;
- and
- resetting the unit request call trigger responsive to the carrier response.
A computer readable medium encoded with a computer program for automated unit service requests from a telematics unit, comprising:
- computer program code for setting a unit request call trigger at the telematics unit from a call center;
- computer program code for receiving a unit request call based on the unit request call trigger;
- computer program code for configuring the telematics unit in response to the received unit request call;
- and
- computer program code for receiving a carrier response to a generated unit request call.
A system for automated unit service requests from a telematics unit comprising:
- means for setting a unit request call trigger at the telematics unit from a call center;
- means for receiving a unit request call based on the unit request call trigger;
- means for configuring the telematics unit in response to the received unit request call;
- and
- means for receiving a carrier response to a generated unit request call.
A method for automated unit service requests from a telematics unit, the method comprising:
- setting a unit request call trigger at the telematics unit from a call center;
- receiving a unit request call based on the unit request call trigger;
- and
- configuring the telematics unit in response to the received unit request call;
- wherein setting a unit request call trigger comprises:
- receiving a subscriber service call at the call center;
- determining if the telematics unit is data upload capable;
- and
- configuring the telematics unit to initiate the unit request call at a predetermined time based on the determination.
A method for automated unit service requests from a telematics unit, the method comprising:
- setting a unit request call trigger at the telematics unit from a call center;
- receiving a unit request call based on the unit request call trigger;
- configuring the telematics unit in response to the received unit request call;
- determining at the call center an available enrollment data;
- and configuring the unit
- request call trigger based on the determination;
- wherein determining available enrollment data comprises determining if a personal calling number is available.
A computer readable medium encoded with a computer program for automated unit service requests from a telematics unit, comprising:
- computer program code for setting a unit request call trigger at the telematics unit from a call center;
- computer program code for receiving a unit request call based on the unit request call trigger;
- and
- computer program code for configuring the telematics unit in response to the received unit request call;
- wherein computer program code for setting a unit request call trigger comprises:
- computer program code for receiving a subscriber service call at the call center;
- computer program code for determining if the telematics unit is data upload capable;
- and
- computer program code for configuring the telematics unit to initiate the unit request call at a predetermined time based on the determination.
A computer readable medium encoded with a computer program for automated unit service requests from a telematics unit, comprising:
- computer program code for setting a unit request call trigger at the telematics unit from a call center;
- computer program code for receiving a unit request call based on the unit request call trigger;
- computer program code for configuring the telematics unit in response to the received unit request call;
- computer program code for determining at the call center an available enrollment data;
- and
- computer program code for configuring the unit request call trigger based on the determination;
- wherein computer program code for determining available enrollment data comprises computer program code for determining if a personal calling number is available.
A method for automated unit service requests from a telematics unit, the method comprising:
- setting a unit request call trigger at the telematics unit from a call center;
- receiving a unit request call based on the unit request call trigger;
- and
- configuring the telematics unit in response to the received unit request call;
- wherein the unit request call trigger is a condition detected to activate a function based on an event occurrence.
Dependencies are inferred from the claim text.