Telephony control system with intelligent call routing
OwnerWai Wu, Toby Heller +1inventors
InventorsWai Wu, Toby Heller, Steven M. Hoffberg
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Abstract
A communications system and method, for analyzing at least two characteristics for each of at least a portion of a plurality of communications, selected from the group comprising artificial neural network parameters, stochastic parameters, cost parameters, and utility parameters, and determining in dependence thereon an optimum routing of the plurality of communications, based on the at least two characteristics for each of the at least a portion of the communications.
Claims42
A communications router, comprising:
- (a) a plurality of communications ports;
- (b) a processor, adapted to analyze at least two characteristics for each of at least a portion of the plurality of communications ports, selected from the group comprising artificial neural network parameters, stochastic parameters, cost parameters, and utility parameters, and to determine an optimum routing of packets between the plurality of communications ports, based on a joint optimization of the at least two characteristics for each of the at least a portion of the communications ports.
A communications method, comprising analyzing at least two characteristics for each of at least a portion of a plurality of communications, selected from the group comprising artificial neural network parameters, stochastic parameters, cost parameters, and utility parameters, and determining in dependence thereon an optimum routing of the plurality of communications, based on the at least two characteristics for each of the at least a portion of the plurality of communications.
A communications method comprising:
- (a) storing multiparametric vectors corresponding to characteristics of a plurality of potential communications;
- (b) defining at least one optimization criteria for comparing various routings of the plurality of potential communications;
- and
- (c) determining a globally optimal concurrent routing of a plurality of communications, in accordance with the at least one optimization criteria, and vectors corresponding to characteristics of the plurality of potential communications.
A system for routing a plurality of concurrent communications, comprising:
- (a) a plurality of communications interfaces, each interface adapted to communicate with a communication device through a communication medium;
- (b) a device for selectively connecting sets comprising at least two communication interfaces for communication therebetween, said device supporting concurrent and independent connection of a plurality of sets;
- (b) a processor, adapted to jointly optimize the selection of communication interfaces comprising each respective set, based a plurality of respective characteristics associated with each communication interface, selected from the group comprising artificial neural network parameters, stochastic parameters, cost parameters, and utility parameters.
A communications method, comprising analyzing a plurality of characteristics for each of at least a portion of a plurality of communications, selected from the group comprising artificial neural network parameters, stochastic parameters, cost parameters, and utility parameters, and determining in dependence thereon a optimum grouping of the plurality of communications into communications paths, jointly based on the plurality of characteristics for each of the at least a portion of the plurality of communications.
A communications method comprising:
- (a) storing multiparametric vectors corresponding to characteristics of a plurality of potential communications targets;
- (b) defining at least one optimization criteria for comparing various grouping of the plurality of potential communications targets into communications sessions;
- and
- (c) determining a globally optimal concurrent set of groupings of a plurality of communications targets, in accordance with the at least one optimization criteria, and the multiparametric vectors.
Dependencies are inferred from the claim text.