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US 7,337,158 B2Granted
System and method for providing an intelligent multi-step dialog with a user
AssigneeConsona CRM Inc.
InventorsRaya Fratkina, Monica Anderson, Mark Angel, Max Copperman, Scott B. Huffman, David B. Kay, Robert Stern, Jeffrey Rudy
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Abstract
A method and system are disclosed for retrieving information through the use of a multi-stage interaction with a client to identify particular knowledge content associated with a knowledge map.
Claims3
A method, comprising:
- determining at least one member of a concept set satisfies a predicate of a trigger;
- limiting relevant areas of a knowledge map using the predicate of the trigger;
- restricting or preferring relevant documents to those documents that are tagged to the relevant areas of the knowledge map;
- and
- providing stored information to a user or a process using at least an indication of the restricted or preferred relevant documents that are tagged to the relevant areas of the knowledge map.
2 more elements
Dependencies are inferred from the claim text.