Method and system for reporting failures of a program module in a corporate environment

A system for reporting failures of a program module in a user computing device, the system comprising:

• a failure reporting executable that is launched by the program module on the user computing device when a failure occurs in the program module, wherein the failure reporting executable is arranged to generate a failure report including bucket information that uniquely defines a location of the failure in the program module;
• a file server operative to receive and store the failure report from the failure reporting executable;
• and
• an administrative reporting executable comprising computer-executable steps for receiving the failure report from the failure reporting executable, and communicating the failure report to the file server for storage.

A computer-readable storage device storing a set of computer-executable instructions implementing a method for managing failure reports maintained by a file server with a destination server remote from the file server, wherein the destination server is maintained by a manufacturer of a computer program module, the method comprising the steps of:

• receiving at the file server, a failure report for the program module from a user device in communication with the file server, wherein the failure report includes failure information that defines a location of a failure in the program module;
• storing the failure report received at the file server;
• communicating at least a portion of the failure report to the destination server;
• obtaining information from the destination server regarding the type of failure information that is needed;
• comparing the type of failure information that is needed by the destination server with the type of information in the failure report;
• and
• uploading the failure report from the file server to the destination server when the failure report includes the type of information requested by the destination server.