Methods and systems for communications device troubleshooting

A system for providing troubleshooting assistance for use of a communications device, the system comprising:

• a memory storage;
• and
• a processing unit coupled to the memory storage, wherein the processing unit is operative to:
• utilize a computer-implemented application to perform one or more checks on the communications device, wherein the computer-implemented application is stored on the memory storage unit;
• utilize the computer-implemented application to detect from the one or more checks whether there is a problem related to operation of the communications device that a re-start may solve;
• utilize the computer-implemented application to initiate the re-start of the communications device upon detecting that there is a problem that the re-start may solve;
• utilize the computer-implemented application to detect whether the re-start of the communications device solved the problem;
• and
• utilize the computer-implemented application to re-set the communications device upon detecting that the re-start failed to solve the problem.

A computer-readable medium which stores a set of instructions which when executed performs a method for providing troubleshooting assistance for use of a communications device of a computer system, the method executed by the set of instructions comprising:

• utilizing a computer-implemented application to perform one or more checks on the communications device;
• utilizing the computer-implemented application to detect from the one or more checks whether there is a problem related to operation of the communications device that a re-start may solve;
• utilizing the computer-Implemented application to initiate the re-start of the communications device upon detecting that there is a problem that the re-start may solve;
• utilizing the computer-implemented application to detect whether the re-start of the communications device solved the problem;
• and
• utilizing the computer-implemented application to re-set the communications device upon detecting that the re-start failed to solve the problem.