Automatic password configuration during error reporting

A system for generating access authorization between computer systems in data communications over a data communications connection, said system comprising:

• means for transferring unique data from a first computer system to a second computer system during a first communication session established between said first computer system and said second computer system, said second computer system including a client device adapted to receive product support from said first computer system, said transferring of said unique data being uni-directional;
• and,
• means implemented at each said first and second computer system for independently generating a logon access authorization value as a function of the unique data, the value being stored at each respective first and second computer systems,
• wherein in a second communication session established between first computer system and second computer system said first computer system subsequently requests logon access to said second computer and transmits said independently generated logon authorization value to said second computer system, said second computer system implementing a
• means for validating the logon access authorization value and permitting logon access to said second of said computer system to enable provision of product support services to said client device by said first computer system during said second communication session.

A program storage device readable by machine, tangibly embodying a program of instructions executable by the machine to perform method steps for generating access authorization between computer systems in data communications over a data communications connection, said method steps comprising:

• a) in a first communication session established between a first computer system and a second computer system, transferring unique data from said first computer system to said second computer system, said second computer system including a client device adapted to receive product support from said first computer system, said transferring of said unique data being uni-directional;
• b) both said first and said second of said computer systems independently generating a logon access authorization value as a function of the unique data, the value being stored at each respective first and second computer systems;
• and
• c) during a subsequently established second communication session between first computer system and second computer system, said first computer system requesting logon access to said second computer and transmitting said independently generated logon authorization value to said second computer system, said second computer system validating the independently generated logon access authorization value to permit access to said second computer system and provide product support services to said client device by said first computer system during said second communication session.