Low cost migration to a VoIP system
AssigneeHewlett-Packard Development Company, L.P.
InventorAnish Pulikottil Joseph
Life of this patent
Estimating the term…
Abstract
A call management method includes receiving an incoming call and transferring the call to an intended recipient device. If the recipient device does not answer the incoming call, the call is transferred to an intranet gateway. If the intended recipient is logged on to the intranet or is otherwise accessible on the network, the intranet gateway determines the network location of the intended recipient and transfers the call to the intended recipient. If the intended recipient is inaccessible, the incoming call is transferred to a call recordation system.
Claims22
A method of telephone call management in a facility including an intranet and a gateway to the intranet, the method including the steps of:
- receiving an incoming telephone call;
- automatically transferring the incoming call to an intended recipient device without going through the intranet gateway;
- if the recipient device does not answer the incoming call, automatically transferring the incoming unanswered call to the intranet gateway;
- if the intended recipient is logged on to the intranet or is otherwise accessible on a network accessible via the gateway, the intranet gateway determining the location of the intended recipient and automatically transferring the incoming unanswered call to the intended recipient;
- but
- if the intended recipient is inaccessible;
- causing the intranet gateway to automatically transfer the incoming unanswered call to a call recordation system.
A method of telephone call management in a facility including an intranet and a gateway to the intranet, the method including the steps of:
- receiving an incoming telephone call;
- automatically transferring the incoming call to an intended recipient device without going through the intranet gateway;
- if the recipient device does not answer the incoming call, automatically transferring the incoming unanswered call to a call recordation arrangement;
- intercepting the incoming unanswered call and automatically transferring the incoming unanswered call to the intranet gateway;
- if the intended recipient is logged on to the intranet or is otherwise accessible on a network accessible via the gateway, the intranet gateway determining the location of the intended recipient and automatically transferring the incoming unanswered call to the intended recipient;
- but
- if the intended recipient is inaccessible, automatically causing the intranet gateway to transfer the incoming unanswered call to a call recordation system.
A method of telephone call management in a facility including an intranet and a gateway to the intranet, the method including the steps of:
- receiving an incoming telephone call;
- automatically transferring the incoming call to an intended recipient device without going through the intranet gateway;
- if the recipient device does not answer the incoming call, automatically transferring the incoming unanswered call to a call recordation arrangement;
- intercepting the incoming unanswered call and automatically transferring the incoming unanswered call to the intranet gateway;
- if the intended recipient is logged on to the intranet or is otherwise accessible on a network accessible via the gateway, the intranet gateway determining the location of the intended recipient and automatically transferring the incoming unanswered call to a physically proximate recipient device based on information indicative of the physical location of a connection with said proximate recipient device;
- but if the intended recipient is inaccessible, automatically causing the intranet gateway to transfer the incoming unanswered call to a call recordation system.
Dependencies are inferred from the claim text.