System for networking attendant and messaging speech systems
AssigneeApplied Voice & Speech Technologies, Inc.
InventorsMichael Metcalf, Peter Dingus
Life of this patent
Estimating the term…
Abstract
A method and network that employs N attendant, messaging and content-based speech systems networked together to transfer call sessions via a VoIP bi-directional link. To enhance network performance, each of the N systems of the network includes an extension database having N city or system directories identifying the extensions and the names associated with such extensions. The caller is given a prompt to provide the network a city where the target resides. Thereafter, the network determines the target's extension by directly accessing the appropriate directory.
Claims22
A method of transferring call sessions between a network of attendant, messaging and content-based speech systems for a call between a caller and a target, comprising the steps of:
- establishing a voice over Internet protocol (VoIP) bi-directional link between an originating system receiving the call from the caller and a destination system, the destination system serving the target, wherein the originating system is a first attendant, messaging and content-based speech system serving a first plurality of extensions at a first location, the destination system is a second attendant, messaging and content-based speech system serving a second plurality of persons at a second location, the originating system being networked with the destination system;
- transmitting a wink string over the VoIP bi-directional link;
- transferring a call session to the destination system using the VoIP bi-directional link;
- and
- after the step of transmitting, causing the destination system to provide services to the caller during the call in the same manner as providing the services to calls local to the destination system.
A network of attendant, messaging and content-based speech systems, said network of systems including an originating system configured to receive a call from a caller and a destination system that includes a target of said call, comprising:
- a plurality of gateways, each of said systems including at least one gateway of said plurality of gateways, wherein a first gateway of said plurality of gateway is associated with said originating system, the first gateway is configured to establish a voice over Internet protocol (VoIP) bi-directional link with a second gateway of said plurality of gateways, the second gateway is associated with said destination system, the VoIP bi-directional link is configured for transmitting a wink string and for transferring a call session to the destination system;
- wherein the destination system is configured to provide services to the call in the same manner as providing the service to calls local to the destination system.
Dependencies are inferred from the claim text.